Kyla Domingo
Vancouver,BC
Summary
Dedicated individual, eager to expand skills and knowledge in security.
Overview
11
11
years of professional experience
Work History
Assistant Manager
OAK + FORT
Vancouver , BC
03.2019 - Current
- Trained employees on the appropriate policies of the company and ensure employees are adhering to these policies
- Assisted with planning schedules and delegating duties to meet coverage and service demands.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Generated business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Trained team members in successful strategies to meet operational, sales target, and prevent external and internal loss prevention.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
Floor Manager
Oak + Fort
Vancouver , BC
09.2018 - 02.2019
- Evaluated and monitored team and employee performance in order to develop and implement effective corrective actions.
- Monitored inventory to determine loss points, maintain clear records and strengthen controls.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Sales Lead
OAK + FORT
Vancouver, BC
04.2018 - 08.2018
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Asked appropriate open-ended questions to discover prospects' needs and requirements.
- Offered each customer top-notch, personal service and exceptional support to boost sales and customer satisfaction.
- Dealt with customer service opportunities in a professional and appropriate manner
Sales Associate
OAK + FORT
Vancouver, BC
04.2017 - 03.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained organized, presentable merchandise to drive continuous sales.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Sales Associate
Townshoes
Vancouver , BC
09.2014 - 06.2016
- Drive sales through exception customer service to meet customer needs by suggestive selling through product knowledge and asking open ended questions.
- Worked on a teamwork environment to reach targets.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Bachelor of Arts - Criminology
Simon Fraser University
Burnaby, BC2019
Associate of Arts - Criminal Justice
Langara
Vancouver, BC2016
Skills
- Business development
- Staff management
- Negotiation
- Issue resolution
- Recruiting and interviewing
- Sales and marketing
- Outgoing and friendly
- Self motivated team player
- Attentive to Detail
- Strong work ethic
- Active listening skills
- Punctual
- Fast Learner
Timeline
Assistant Manager
OAK + FORT
03.2019 - Current
Floor Manager
Oak + Fort
09.2018 - 02.2019
Sales Lead
OAK + FORT
04.2018 - 08.2018
Sales Associate
OAK + FORT
04.2017 - 03.2018
Sales Associate
Townshoes
09.2014 - 06.2016
Bachelor of Arts - Criminology
Simon Fraser University
Associate of Arts - Criminal Justice
Langara