Kyla Dittmann
Edmonton,AB
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 15 years of management performance.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
TELUS Area Manager
TELUS Retail LTD.
07.2020 - 08.2023
- Supervised 12 location managers and managed 100+ employees maintaining compliance and reporting requirements for all areas and assets.
- Coordinated with other district managers to actualize performance improvement strategies.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Built positive and productive relationships with store and field leadership.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Organized promotional events and interacted with community to increase sales volume.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
CES Store Manager
TELUS Retail LTD.
01.2018 - 07.2020
- Managed a team of 22 team members, developed a highly engaged sales team that drove results in a highly competitive market, provided excellent customer experience and promoted a positive culture based off of recognition, innovation and accountability.
- Successfully developed and mentored two assistant store managers who have transitioned into TELUS Store Manager roles as well as multiple team members who have transitioned into various positions within the organization.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
- Trained and guided team members to maintain high productivity and performance metrics.
- Actively participated in the TELUS Future Friendly community events and initiatives.
Store Manager
TELUS Retail LTD.
01.2011 - 01.2018
- Encouraged team engagement by developing and mentoring team members by promoting positivity and continuous coaching towards exceeding sales metrics.
- Excelled in business operations by building professional relationships within the organization, contributed to store success by continuously looking for ways to improve overall performance of team members and business procedures.
- Leadership Development Program Senior mentor.
- Collaborated with the People and Culture team to streamline an effective Performance management Process.
- Facilitated conference calls for Edmonton to drive area productivity and performance metrics.
- Coached 10+ sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
TELUS Dealership Store Manager
Smart Communications
01.2010 - 01.2011
- Managed various locations with Smart Communications, responsible for meeting and exceeding sales targets, ensuring the TELUS brand was represented through exceptional client experience, and ensured team members were trained and up to date on policies and procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- 2011 was selected to lead the integration TELUS Dealer to Corporate TELUS.
- Trained at a TELUS Corporate Store in Toronto, and in turn came back to Edmonton to train the other dealer locations on TELUS sales, operations, compliance etc
- Provided support to all Edmonton locations during their integration and assisted in several changeovers.
Education
Licensed Practical Nurse -
Grant MacEwan University
Edmonton, AB06.2008
Skills
- Business Development and Planning
- Performance Management
- Goals and Performance
- Recruitment and Hiring
- Territory Management
- Business Development
- Sales Expertise
- Team Development
- Cross-Functional Collaboration
- Operations Management
Accomplishments
- Women's Connection Board Member
- Diversity & Inclusion Board Member
- CHLOE Nominee
- Mental Health First Aid Certificate
- Celebration of Stars Winner
- Leadership Development Program Senior Mentor
- Rising Stars Mentor
- TELUS Future Friendly Foundation Member
Volunteer Experience
- Edmonton Humane Society
- Little Warriors Be Brave Ranch
- Edmonton Food Bank
- Boys and Girls Club
- Crystal Kids
- Canadian Blood Services
- Lupus Awareness
- Pancreatic Cancer Awareness
Languages
English
Native or Bilingual
Timeline
TELUS Area Manager
TELUS Retail LTD.
07.2020 - 08.2023
CES Store Manager
TELUS Retail LTD.
01.2018 - 07.2020
Store Manager
TELUS Retail LTD.
01.2011 - 01.2018
TELUS Dealership Store Manager
Smart Communications
01.2010 - 01.2011
Licensed Practical Nurse -
Grant MacEwan University
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