Kyla Davis
Calgary,AB
Summary
With over 15 years in the service industry, I have
accomplished in elevating guest experiences, I excel in multitasking and beverage preparation, enhancing service efficiency and customer loyalty. My proactive approach in team leadership and inventory management has significantly contributed to operational success, demonstrating reliability and superior hospitality.
Overview
5
5
years of professional experience
Work History
Bartender
Partners
Calgary
01.2023 - 07.2024
- Served high customer volumes during special events, and weekends.
- Managed cash handling duties responsibly, ensuring accurate cash balancing at the end of each shift.
- Performed opening duties, setting up for incoming shift, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication.
- Developed loyal clientele by consistently delivering outstanding hospitality and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders.
- Educated customers on drink options, making personalized recommendations based on preferences.
Lead Server/ Bartender
The Berwick
Calgary, AB
07.2019 - 01.2023
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Developed strong rapport with regular customers, encouraging repeat business.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting.
Education
Certificate -
Pro Serve
Calgary Foothills Composite High School
Okotoks, AB2022
Certificate - Business of Wine
Fine Vintage
Calgary2020
Skills
- Strong multitasking
- Liquor, beer, and wine knowledge
- Highly reliable
- Beverage Preparation
- Inventory
- Honest and Dependable
- Hospitality and Guest Service
Timeline
Bartender
Partners
01.2023 - 07.2024
Lead Server/ Bartender
The Berwick
07.2019 - 01.2023
Certificate -
Pro Serve
Foothills Composite High School
Certificate - Business of Wine
Fine Vintage