Kyla Collins
Courtenay ,BC
Summary
Dynamic leader with extensive experience at BC Ferries, excelling in risk management and fostering teamwork. Proven track record in enhancing employee development and safety compliance, while effectively communicating across departments. Recognized for mentoring talent and implementing strategic initiatives that significantly improved operational efficiency and employee satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
2nd Vice President of Local Union
BCFMWU
06.2024 - Current
- Established effective communication channels between departments, facilitating seamless collaboration on cross-functional projects.
- Directed talent acquisition efforts aimed at attracting top-tier candidates who contributed positively to the organization''s overall success rate.
- Cultivated a collaborative work environment that fostered innovation, creativity, and high levels of employee satisfaction.
Site Safety Representative
BC Ferries
04.2017 - Current
- Investigated accidents in-depth to identify root causes.
- Fostered a positive work environment through the recognition of safe work behaviors.
- Ensured compliance with OSHA regulations through routine site inspections
- Increased site safety awareness by conducting regular safety meetings
- Provided ongoing support to workers by addressing safety concerns and answering questions promptly.
- Prevented potential incidents by proactively identifying hazards and implementing corrective actions.
- Recognized, documented, and advised on removal of hazards.
Trainer
BC Ferries
04.2014 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Executed in-depth analyses to highlight deficiencies for future program enhancements.
Ticket Agent
BC Ferries
05.2011 - Current
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
- Managed cash transactions accurately, balancing daily sales reports to maintain financial integrity.
- Supported fellow agents during peak hours by taking on additional tasks without compromising quality of service.
Terminal Attendant
BC Ferries
05.2011 - 03.2023
- Enhanced service quality through teamwork.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Improved safety measures with thorough inspections and immediate reporting of any hazards.
- Enforced adherence to health and safety protocols, contributing to safe environment for all.
- Assisted in training new attendants, sharing best practices and tips for efficient service.
Education
Grade 12 -
06.2001
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Adaptable and flexible
- Reliability
- Leadership and people development
- Analytical and critical thinker
- Effective communicator and public speaker
- Professionalism
- Risk management
Languages
English
Professional Working
Certification
OFA/AED training,
Sea Training Certification,
Respect in the workplace,
Dangerous Goods level 3,
Safety Fatigue Awareness,
Safety Incident Command,
Musculoskeletal Injury Prevention,
Oil spill response,
Prevention of Violence in the workplace,
Traffic Control Person,
WHMIS
Timeline
2nd Vice President of Local Union - BCFMWU
06.2024 - Current
Site Safety Representative - BC Ferries
04.2017 - Current
Trainer - BC Ferries
04.2014 - Current
Ticket Agent - BC Ferries
05.2011 - Current
Terminal Attendant - BC Ferries
05.2011 - 03.2023
Carihi Secondary School - Grade 12,