Summary
Overview
Work History
Education
Skills
Languages
Volunteering
Timeline
Generic

Kyla Baronda

Edmonton

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Tim Hortons. Proven ability to enhance guest experiences through attentive service and effective problem-solving. Adept in time management and beverage preparation, consistently fostering a welcoming atmosphere that encourages repeat business and customer loyalty.

Experienced with crafting and serving specialty coffee beverages. Utilizes customer service skills to enhance overall guest experience. Strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace.

Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.

Overview

7
7
years of professional experience

Work History

Barista Associate

Coco
08.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Front of House Staff Member

Tim Hortons
08.2022 - 04.2024
  • Established welcoming atmosphere by greeting each guest warmly.
  • Contributed to positive guest experiences by assisting with menu recommendations and answering questions about food preparation and ingredients.
  • Utilized POS system to receive and process food and beverage orders.
  • Cleaned and organized kitchen, dining and service areas.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Adjusted food preparation methods in accordance with customer requests.
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
  • Helped guests at tables when in need of assistance.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
  • Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Strengthened relationships with regular clientele through personalized interactions and attention to their preferences, fostering a sense of community within the establishment.

Cashier/Merchandise Stocker

Dollarama
03.2021 - 11.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Participated in ongoing training sessions to stay current on industry trends and best practices related to stocking responsibilities.
  • Welcomed customers and helped determine their needs.
  • Adapted quickly to new product lines or store layout changes, ensuring a seamless transition and minimal disruption to customer shopping experiences.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Upheld visual merchandising standards across the sales floor, routinely checking for misplaced or incorrectly priced items.
  • Built relationships with customers to encourage repeat business.
  • Facilitated seasonal product transitions, ensuring smooth integration of new items into existing displays per company guidelines.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Enhanced customer satisfaction by promptly assisting with product inquiries and location requests.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Waitress

Touch of Asia Buffet
10.2018 - 06.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

Holy Rosary High School
Lloydminster, AB

Bachelor of Science - Computers IT

Macewan University
Edmonton, AB
05-2028

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Opening and closing duties
  • Active listener
  • Cleanliness
  • Exceptional customer service
  • Adaptive and creative
  • Order taking
  • Beverage preparation
  • Safe food handling
  • Excellent memory
  • POS systems
  • Food preparation
  • Menu memorization
  • Performance improvement
  • New hire training
  • Multitasking and organization
  • Clear communication
  • Team collaboration
  • Verbal and written communication
  • Physical stamina
  • Front counter maintenance
  • Ingredient restocking

Languages

English
Full Professional
tagalog
Full Professional
Norwegian
Limited Working

Volunteering

Have volunteered for Canada Day events in Lloydminster. 

Active in community Work 

AFCLA association in Calgary (Youth Leadership Volunteering)

Timeline

Barista Associate

Coco
08.2024 - Current

Front of House Staff Member

Tim Hortons
08.2022 - 04.2024

Cashier/Merchandise Stocker

Dollarama
03.2021 - 11.2021

Waitress

Touch of Asia Buffet
10.2018 - 06.2021

Holy Rosary High School

Bachelor of Science - Computers IT

Macewan University

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Kyla Baronda