Kyla Arrubio
Scarborough,ON
Summary
Dependable, energetic multitasker, eager to boost the level of customer satisfaction through delivery of great customer service skills and demonstration of effective safety and comfort protocols. Looking for a position where I can apply my customer service skills to the success of the establishment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lounge Service Agent
Swissport International
05.2023 - Current
- Receptionist, Kitchen prep crew, maintains lounge
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Maintained a clean and organized workspace, ensuring a safe and welcoming environment for customers.
Service and Kitchen Crew
Jollibee
09.2021 - 03.2023
- Cashier, Food Assembler and distributor
- Kitchen prep, Cook and Assemble
- Enhanced kitchen efficiency by streamlining food preparation processes and implementing time-saving techniques.
- Mentored new hires, providing hands-on training in cooking techniques, recipe execution, and sanitation procedures.
Birthday Host
Jump City
09.2022 - 02.2023
- Welcomed customers, Sets up birthday rooms, distributes food and activities
- Payment handling
Youth Advisory Council Member
Cedarbrook Community Centre
10.2020 - 01.2021
- Enhanced Youth Advisory Council''s community outreach by organizing and participating in various events and workshops.
- Developed strong communication skills through regular interactions with council members, local organizations, and the public.
- Collaborated with fellow council members to identify pressing issues affecting youth and develop innovative solutions.
- Assisted in organizing successful fundraising campaigns for various youth-oriented initiatives and programs.
Education
Flight Services
Seneca College
01.2024
High school or equivalent -
St John Henry Newman
06.2022
Skills
- Cross-Selling and Upselling
- Complaint Handling
- Conflict Resolution
- Telephone Etiquette
- Teamwork and Collaboration
- Food Safety Knowledge
- Public Speaking
- Customer Service
Languages
English
Certification
- Smart Serve, 05/2023, 04/2928
- SafeCheck, 05/2023, 05/2028
- Advanced Food Safety Certificate
- Certified Eyelash Technician, LASHXJK - 2022-present
Additional Information
Available upon request
Timeline
Lounge Service Agent
Swissport International
05.2023 - Current
Birthday Host
Jump City
09.2022 - 02.2023
Service and Kitchen Crew
Jollibee
09.2021 - 03.2023
Youth Advisory Council Member
Cedarbrook Community Centre
10.2020 - 01.2021
Flight Services
Seneca College
High school or equivalent -
St John Henry Newman
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