KYEL LEE
North Vancouver,Canada
Summary
Dynamic individual with hands-on experience in sales and marketing strategies and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Marketing/Sales Manager
Genesis Trading
02.2021 - 08.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built relationships with customers and community to establish long-term business growth.
- Increased sales revenue by developing and implementing effective sales strategies.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Improved website visibility through development and implementation of SEO strategies.
Personal Banker
Bank of Montreal
01.2015 - 02.2022
- Recognized and discovered financial needs of customers at all levels and worked to find the best solutions for each
- Processed different types of loans including personal demand loans, credit cards, lines of credit, residential mortgages, and business loans
- Identified investments needs of customers and provided guidance for reaching investment goals
- Developed and maintained positive long-term relationships with clients, addressing and solving their questions and needs
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
Customer Service Representative
Bank of Montreal
01.2015 - 01.2020
- Tracked record of maintaining positive customer feedback by proper handling all transactions in keeping with established procedures
- Processed customer deposits, withdrawals, and payments
- Provided answers on inquiries regarding checking and savings accounts and other bank related products
- Performed specialized tasks such as preparing cashier’s cheques, personal money orders/ drafts, and exchanged foreign currency
Barista/ Shift Supervisor
Starbucks Coffee Company
01.2013 - 01.2015
- Processed cash and credit card payments through the POS
- Conducted opening and closing of sales in accordance with policies underlined by organization
- Ensured absolute security of cash and maintained cash register in accordance with cash handling regulations
Server/ Cashier
Yakinikuya Restaurant
01.2013 - 12.2013
- Assisted customers by serving in a courteous manner
- Managed training procedures of new employees
Cashier/ Merchandiser
Shoppers Drug Mart
01.2011 - 12.2012
- Worked as a visual merchandiser and organized products on the shelves accordingly
- Entered purchases into cash register to calculate total purchase price
Education
Bachelor of Arts - Chinese, Economics
University of British Columbia
04.2016
Skills
- Able To Work Independently
- Function Well Within A Group
- Trilingual (English, Korean, Chinese)
- Relationship building
- B to B sales
- Prospecting skills
- Client relationship management
- Sales strategy development
- Website maintenance
- Responsive web design
Accomplishments
- Designed over 50 products over 2 year period.
- Opened more than 80 new client accounts through cold sales outreach over 1 year period.
- Designed and maintained the company website on Shopify platform which boosted online organic sales by 150% year-over-year (2023-2024)
Languages
English
Native or Bilingual
Chinese (Mandarin)
Limited Working
Korean
Native or Bilingual
Certification
- Investment Funds of Canada (IFC), Canadian Securities Institute, 2020
Timeline
Marketing/Sales Manager
Genesis Trading
02.2021 - 08.2024
Personal Banker
Bank of Montreal
01.2015 - 02.2022
Customer Service Representative
Bank of Montreal
01.2015 - 01.2020
Barista/ Shift Supervisor
Starbucks Coffee Company
01.2013 - 01.2015
Server/ Cashier
Yakinikuya Restaurant
01.2013 - 12.2013
Cashier/ Merchandiser
Shoppers Drug Mart
01.2011 - 12.2012
Bachelor of Arts - Chinese, Economics
University of British Columbia
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