KYE CELESTI R. COLARES
Toronto,ON
Summary
Dedicated and passionate communication student with proven success managing students and serving excellent customer service. Looking for an opportunity where I can use and apply my passion for philanthropy and use my experience to drive positive change towards other people.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Sutherland Global
02.2022 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Associate
Concentrix
12.2018 - 01.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Teacher Aid
Young David’s Precious Lamb Inc.
02.2017 - 08.2017
- Assisted teachers with supervision and care of group of 30 children during summer breaks.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Supported classroom activities, tutoring, and reviewing work.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Maintained safety and security by overseeing students in recess environments.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student physical, mental, and social development using classroom games and activities.
Local Store Marketer
Golden Arches Development
02.2017 - 08.2017
- Identified appropriate marketing channels and target customers for campaigns.
- Designed and implemented advertising and public relations activities.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Worked closely with in-house design team to develop visuals for content.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Senior High School Graduate - Humanties And Social Science
University of Mindanao
Philippines04.2018
High School Diploma -
Davao City National High School
Philippines03.2016
No Degree -
Lapu Lapu Elementary School
Philippines03.2012
Skills
- Compassionate Communication
- Promotional Support
- Housekeeping
- Household Chores
- Respectful and Compassionate
- Personal Care Assistance
- Community Activities
- Companionship and Emotional Support
Additional Information
- Participated in community services, workshops, leadership training and seminars by legit organizations. Highly experience Customer Service & Technical Support. Used to interact with all levels of organization and public service for work
Languages
English
Professional Working
Timeline
Customer Service Representative
Sutherland Global
02.2022 - 06.2023
Customer Service Associate
Concentrix
12.2018 - 01.2021
Local Store Marketer
Golden Arches Development
02.2017 - 08.2017
Teacher Aid
Young David’s Precious Lamb Inc.
02.2017 - 08.2017
Senior High School Graduate - Humanties And Social Science
University of Mindanao
High School Diploma -
Davao City National High School
No Degree -
Lapu Lapu Elementary School
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