Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyana Robinson

Sacramento,CA

Summary

I’m an experienced Unemployment Coordinator with a strong background in handling California EDD claims, state disability, and workers’ comp cases. I specialize in keeping things organized, compliant, and moving efficiently—even when things get complicated. I’ve worked in both corporate and government settings, and I’m known for creating clean, easy-to-follow processes and communicating clearly with employees during stressful times. I care about getting the details right, supporting people, and being the go-to person when something needs to be done quickly and correctly.

Overview

8
8
years of professional experience

Work History

Unemployment Coordinator

Swing Education
04.2024 - Current
  • Manage end-to-end processing of 100+ California EDD unemployment claims per month, ensuring 100% compliance with regulatory deadlines and minimizing the risk of penalties.
  • Serve as the primary point of contact for all EDD-related phone inquiries, delivering clear and timely communication to resolve claims issues effectively.
  • Developed and implemented standardized response templates and verbiage for EDD claims, reducing response time by 30% and improving consistency in communication.
  • Partner with HR to support workers' compensation cases, ensuring accurate documentation and case coordination to maintain compliance with internal and state policies.
  • Oversee documentation and communication for state disability claims, managing 5-8 cases monthly and ensuring smooth employee communication throughout the process.
  • Coordinate and sort incoming HR mail, ensuring efficient routing and timely follow-up with appropriate departments, streamlining internal communication.
  • Provide comprehensive administrative support across HR functions, including handling confidential records and responding to 15-20 employee inquiries per week related to claims, leave, and policies.

Claims Adjudicator

Manpower
08.2020 - 04.2024
  • Conducted interviews with employers and claimants to verify employment information, interviewing up to 20 individuals per day to determine eligibility for unemployment insurance
  • Made eligibility determinations based on code, policy, procedures, and complex financial information by evaluating wages and earnings
  • Processed up to 20 unemployment claims daily with a quality score of 95-100%, surpassing the average processing rate of other agents by 30%
  • Collaborated with subject matter experts to address unique issues and create and review training materials.
  • Demonstrated casework for training purposes for classes of 30+, as well as provided one-on-one training
  • Reviewed agent's cases for quality assurance, to identify and correct errors

Retail Sales Associate

Ashley HomeStores
01.2020 - 08.2020
  • Greeted customers and helped with product questions, selections, and purchases
  • Scheduled and confirmed appointments for potential sales
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items
  • Increased personal sales of over 12,000 gross weekly.
  • Engaged in friendly conversations with customers to better uncover individual needs
  • Developed strong rapport with customers and created a positive impression of business

Client Manager

Capital City Match Maker
07.2018 - 01.2020
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution
  • Scheduled and attended meetings with clients and prospective clients daily
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information
  • Achieved monthly sales goals by promoting service benefits and enrolling new clients
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients

Retail Sales Associate

Sunrun Solar
03.2019 - 12.2019
  • Qualified homeowners for free in-home solar estimates, and educated them on federal tax credits and incentives
  • Set appointments for potential clients
  • Addressed client inquiries and updated database information
  • Scheduled and confirmed appointments and meetings for senior management team members
  • Generated over 10 strong leads daily
  • Established weekly sales target

Direct Support Professional

S.T.E.P
08.2017 - 09.2018
  • Assisted clients with daily living need to maintain self-esteem and general wellness
  • Assisted disabled clients to support their independence and well-being
  • Monitored clients to assess and report physical and behavioral changes to supervisors
  • Monitored progress and documented patient health status changes to keep our care team updated
  • Assisted with daily living activities, running errands, and household chores
  • Performed duties with high understanding, compassion, and willingness to learn and adapt to changes

Education

Real Estate

Allied Schools
11.2018

High School Diploma -

Encina Preparatory High Schoo
06.2016

Skills

  • Attention to Detail
  • Time Management
  • Problem Solving
  • Confidentiality & Discretion
  • Written & Verbal Communication
  • Organization & Prioritization
  • Adaptability
  • Team Collaboration
  • HR Administrative Support

Timeline

Unemployment Coordinator

Swing Education
04.2024 - Current

Claims Adjudicator

Manpower
08.2020 - 04.2024

Retail Sales Associate

Ashley HomeStores
01.2020 - 08.2020

Retail Sales Associate

Sunrun Solar
03.2019 - 12.2019

Client Manager

Capital City Match Maker
07.2018 - 01.2020

Direct Support Professional

S.T.E.P
08.2017 - 09.2018

Real Estate

Allied Schools

High School Diploma -

Encina Preparatory High Schoo

Similar Profiles

CREATE PROFILE
Kyana Robinson