Kyaira Galea
Summary
Organized and dependable individual with a strong ability to connect with others. Willingness to take on new responsibilities and adapt to situations that may be challenging. Skilled in emergency communications with a growing passion to help the community.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Emergency Communications Officer
Alberta Health Services
08.2022 - Current
- Answer and triage 9-1-1 emergency calls
- Obtain and record important information like location, and phone number
- Coordinate inter-facility transfers (Air or ground)
- Dispatching closest available EMS resource
- Providing critical pre-arrival instructions to callers during medical emergencies
Waitstaff 2
ECC Banquets
04.2022 - 08.2022
- Utilizing team effort skills with different staff
- Actively listened to guests' requests, confirming full understanding before addressing concerns.
- Serving over 70 people per shift
- Adapt to new events each shift
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Moved and set up seating, prepared extra silverware.
Cashier
A&W
08.2021 - 08.2022
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new team members on sales software system operation.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Restocked and organized merchandise in front of house.
- Greeted over 100 customers a day
- Enabled customers to feel welcomed, important and appreciated by answering questions about products.
Assistant Figure Skating Coach
Centennial Figure Skating Club
12.2018 - 01.2020
- Adjusted coaching techniques to highlight strengths and weaknesses of each individual athlete.
- Gave on and off ice training to help aid athletes in proper stretching and training regimens.
- Improved skaters jumping, spin, twist and turn techniques with consistent coaching and demonstrations.
- Analyzed moves of skaters to explain correct and incorrect techniques.
- Evaluated students to match skill levels with appropriate classes.
Education
Emergency Communications And Response -
MacEwan University
Edmonton, AB04.2022
Emergency Response Career Pathway Program -
Centre High Campus
Edmonton, AB06.2021
High School Diploma -
Vimy Ridge Academy
Edmonton, AB06.2019
Skills
- Call Evaluation
- Mental resilience
- Teamwork and collaboration
- Flexible and Adaptable
Certification
- Standard First Aid- Level C, Heart & Stroke - 28/03/2022
- Restricted Aeronautical Certification - 12/2021
Volunteering
Volunteered with Edmonton Police Service, notifying various neighborhoods of the City of Edmonton about the ongoing concern of theft from auto. Consistently provided feedback as to how to prevent a situation from occurring. Maintained a calm and positive attitude when citizens were feeling stressed. Communicated with various police officers and accepted feedback and learning experiences about how to provide a positive approach to community policing.
Timeline
Emergency Communications Officer
Alberta Health Services
08.2022 - Current
Waitstaff 2
ECC Banquets
04.2022 - 08.2022
Cashier
A&W
08.2021 - 08.2022
Assistant Figure Skating Coach
Centennial Figure Skating Club
12.2018 - 01.2020
Emergency Communications And Response -
MacEwan University
Emergency Response Career Pathway Program -
Centre High Campus
High School Diploma -
Vimy Ridge Academy
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