Kyaira Galea
Summary
Dedicated ECO willing to create a positive and supportive workplace to increase mental health and well-being. Familiar with managing emotions and experiencing traumatic situations to better support fellow colleagues. Able to successfully provide guidance without judgement; as well as create appropriate boundaries.
Overview
2
2
years of professional experience
Work History
Emergency Communications Officer
Alberta Health Services
08.2022 - Current
- Provided support and guidance while other peers are call evaluating
- Communicating with multiple individuals during call evaluation and providing care and compassion in the most difficult time.
- Provided on-the-job training and coaching to develop new ECO's
- Consistently adhered to established protocols while handling sensitive information, maintaining confidentiality at all times.
Education
Suicide Prevention, Risk Assessment & Management
LearningLink
Edmonton, AB05.2023
Introductory To Psychology II - Psychology
MacEwan University
Edmonton, AB12.2022
Interpersonal Skills - Psychology
MacEwan University
Edmonton, AB11.2022
Mental Health Foundations - Psychology
MacEwan University
Edmonton, AB11.2022
Skills
- Active listening
- Compassion
- Able to de-escalate emotional situations
- Prioritize mental health
- Decision-Making
Languages
English
Timeline
Emergency Communications Officer
Alberta Health Services
08.2022 - Current
Suicide Prevention, Risk Assessment & Management
LearningLink
Introductory To Psychology II - Psychology
MacEwan University
Interpersonal Skills - Psychology
MacEwan University
Mental Health Foundations - Psychology
MacEwan University
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