Kya Thompson-Lautenbach
Beamsville,ON
Summary
Responsible professional with extensive experience in customer service and satisfaction. Proven ability to enhance customer satisfaction through excellent communication skills. Successfully trained new employees and resolved customer complaints, ensuring high-quality service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Peterborough, Ontario
06.2022 - Current
- Prepared and served drink orders accurately and efficiently while engaging with customers
- Utilized POS system and processed transactions with accuracy
- Developed and maintained relationships with regular customers
- Accurately followed recipes and instructions to ensure consistent quality
Server
Montana's BBQ & Bar
Peterborough, Ontario
05.2022 - Current
- Accurately took food and drink orders from customers in a timely manner.
- Informed customers of daily food and drink specials, and promoted specialty drinks and appetizers to optimize sales
- Complied with all relevant food safety regulations and procedures
- Prepared and served alcoholic beverages
- Serviced up to ten tables at a time while maintaining customer satisfaction
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
Supervisor
Tim Hortons
Beamsville/Peterborough, Ontario
09.2016 - 05.2022
- Prepared and baked foods
- Utilized POS system and processed transactions with accuracy
- Trained new employees
- Handled customer complaints and resolved problems
Education
Anthropology And Forensic Science -
Trent University
Peterborough, ON01-2024
High School Diploma -
Beamsville District Secondary School
Beamsville, ON06-2019
Skills
- Co-operative, punctual, and responsible
- Able to work individually or as a team
- Able to multitask in various circumstances
- Excellent communication skills
Certification
- Smart Serve certificate
- WHMIS
Timeline
Barista
Starbucks
06.2022 - Current
Server
Montana's BBQ & Bar
05.2022 - Current
Supervisor
Tim Hortons
09.2016 - 05.2022
Anthropology And Forensic Science -
Trent University
High School Diploma -
Beamsville District Secondary School
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