Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
References
Timeline
Generic

Kya BOILEAU

Halifax ,NS

Summary

Personable and dedicated Customer Service Representative with extensive experience in retail fuel industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Store Manager

Wilsons Fuels
Halifax, NS
05.2022 - Current
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.

Assistant Store Manager

Wilsons Fuels
Upper Tantallon, NS
06.2021 - 05.2022
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.

Customer Service Representative

Wilsons Fuels
Upper Tantallon, Nova Scotia
03.2018 - 06.2021
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Trained new employees in multiple locations on procedures and policies in order to maximize team performance.

Education

High School Diploma -

Sir John A Macdonald
Upper Tantallon
06.2020

Skills

  • Problem-solving abilities
  • Retail sales customer service
  • High-energy attitude
  • Adaptive team player
  • Customer relations

Certification

Bilingual in French and English

First Aid Certified

Volunteer Experience

  • Tim Hortons Smile Cookie Program at IWK
  • Maplewood Senior Living Dances
  • IWK Princess Program
  • Bide Awhile Animal Shelter

References

  • Available upon request

Timeline

Store Manager

Wilsons Fuels
05.2022 - Current

Assistant Store Manager

Wilsons Fuels
06.2021 - 05.2022

Customer Service Representative

Wilsons Fuels
03.2018 - 06.2021

High School Diploma -

Sir John A Macdonald

Similar Profiles

CREATE PROFILE
Kya BOILEAU