KYA BESHARAH
Ottawa,ON
Summary
Dynamic office and administrative professional specializing in administration, event management, hospitality, and customer service. Demonstrated ability to enhance client relations through exceptional organizational skills and effective communication. Proven track record of implementing best practices that exceed expectations and drive operational success. Career goals include leveraging expertise to foster growth in a collaborative environment.
Overview
18
18
years of professional experience
Work History
Administrative Officer - IOB-SSD (AS-01)
Immigration, Refugees and Citizenship Canada
Ottawa, Canada
08.2023 - Current
- Experience in access services for all new employees, including creating and amending Electronic Network Accounts and GCMS accounts using the Service Request Management platform.
- Processing new ID cards and renewals.
- Assisting in security access for new employees.
- Maintain electronic document repositories (GCdocs).
- Ensuring employee information is updated within the internal tracker with badge, user ID, and asset information.
- Experience in network access modifications.
- Creating distribution lists, adding or removing members.
- Updating GCDocs access and permissions as required.
- Determining and setting out priorities for tasks and projects.
- Experience with keeping up-to-date internal trackers in Excel.
- Working closely with colleagues to continually improve the efficiency of policies and procedures.
- Meeting deadlines for submissions for existing and new hires within IRCC.
- Manage departmental office supplies, and ensure the tracking system remains up to date.
- Processing telecommunications requests (VOIP or mobile) by using the Service Request Management platform.
- Coordinate and monitor the general mailbox.
- Maintain electronic documentation, such as approvals and signature requests.
- Coordinating recognition awards, such as Instant Awards, DG's Awards, and Long Service Awards.
- Using CORE to enter employees' information, such as security level and expiry, SLE results, and emergency contact list.
Manager
Als Steakhouse
Ottawa, Canada
12.2015 - Current
- Performed comprehensive opening, closing, and shift change duties to ensure operational efficiency.
- Recorded time and attendance logs for payroll preparation.
- Leverage leadership skills to identify deficiencies and opportunities to improve policies, procedures, and controls.
- Maintaining employee records and performance reviews in an Excel database.
- Exercise good judgment and decision-making in escalating concerns and resolving issues.
- Assist in hiring and training new employees to ensure the highest customer service, and conflict resolution strategies are implemented to maintain a superior hospitality experience.
- Monitor staff performance, and address issues.
Senior Server, Event Planner
Als Steakhouse
Ottawa, Canada
12.2006 - Current
- Train new employees to perform at the highest level.
- Provide exceptional service to a high volume of daily customers.
- Attend meetings to learn, share information, and find ways to enhance the customer dining experience.
- Use suggestive selling techniques to entice customers with more expensive, higher-margin items, and add-ons.
- Communicate with hosts and kitchen staff to prepare for, and serve, customers.
- Guide and assist event clients to ensure the seamless delivery of meal and beverage choices, event timing, guest count, budget management, and flow.
- Collaborate with leadership and colleagues to coordinate proper staffing for each event.
- Maintain knowledge of menu items, ingredients, and preparation methods to assist guests with menu selection.
Executive Assistant
Ottawa Special Events
Ottawa, Canada
03.2016 - 03.2020
- Handled and responded to emails and correspondence for the CMO.
- Streamlined meeting coordination by revising and maintaining a comprehensive master calendar.
- Coordinated travel logistics ensuring smooth business trips for CMO.
- Assisted with office productivity by relaying essential information and materials.
- Sorted crucial calls from unsolicited ones to assist CMO in prioritizing clients.
- Enhanced communication efficiency by managing email forwarding, call transfers, and document filing.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Delivered current information to external stakeholders through emails, phone calls, and face-to-face meetings.
- Participated in frequent communication with other administrative team members, human resources, and the finance department on special projects and events.
- Researched and prepared information for presentations.
Senior Account Manager, Event Coordinator
Ottawa Special Events
Ottawa, Canada
05.2015 - 03.2020
- Executed management of multiple events from small to large scale for a high-profile event services company in Ottawa.
- Project managed clients' journey from initial install, event quote, contracting, execution, and wrap-up.
- Cultivated consistent communication across all phases of client engagement.
- Coordinated plans and specific event needs with internal personnel.
- Directed account management efforts, expanding revenue streams with current clients.
- Negotiated and coordinated event rentals and delivery schedules with multiple vendors for each event.
- Executed client events within allocated budget.
- Formulated plans to expand business operations, and grow overall territory, and client base.
- Maintained sponsor requirements on-site to ensure that all agreements were honored.
- Utilized job-related software to input customer order details into system, accept payments and update accounts
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Generated leads and conducted sales follow-ups.
- Ensured that on-site staff provided superior service to clients of all sizes, resulting in exceptional, happy clients, and consistent repeat business for Ottawa Special Events.
Beverage Manager
Kemptville Live Music Festival
Kemptville, Canada
07.2015 - 07.2019
- Responsible for health and safety of beverage concessions from set-up to tear down
- Managed and coordinated over 50 volunteers in regards to scheduling, implemented standards and practices and executing service for a music festival of over 10,000 ticket holders
- Vendor contract negotiation and relationship maintenance
- Circulated within assigned areas to access and address customer needs, effectively prioritizing tasks during peak hours
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking
Education
Hospitality Management -
Algonquin College
04-2006
Skills
- Team leadership
- Strategic planning
- Team Management
- Administrative expertise
- Problem anticipation and resolution
- Client relations
- Managing schedules
- Customer service
- Critical thinking
- Contract negotiation
- Service Coordination
- Attention to detail
- Customer retention
- Technical proficiency (MS Office, Outlook, Excel, Word, OneNote, Explorer)
References
Available upon Request
Security Clearance
Reliability Security Clearance
Timeline
Administrative Officer - IOB-SSD (AS-01)
Immigration, Refugees and Citizenship Canada
08.2023 - Current
Executive Assistant
Ottawa Special Events
03.2016 - 03.2020
Manager
Als Steakhouse
12.2015 - Current
Beverage Manager
Kemptville Live Music Festival
07.2015 - 07.2019
Senior Account Manager, Event Coordinator
Ottawa Special Events
05.2015 - 03.2020
Senior Server, Event Planner
Als Steakhouse
12.2006 - Current
Hospitality Management -
Algonquin College
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