Ky Le
Torrance
Summary
My name is Ky Le. I came to this nation without English. Within short period of times, nearly 6 years, I have learned this language fluently along with useable skills that can contribute to my future employer. I strongly believe myself as a dedicated person with high work ethics. After being as a Ocean Import Coordinator for almost 2 years, I confident that I can offer a strong analytical and organizational skills, eager to lean and grow within this logistics industry.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Ocean Import Coordinator
One Circle Logistics
02.2023 - 12.2024
- Maintained compliance with international trade regulations, ensuring all documentation was accurate and uptodate.
- Provided exceptional customer service, addressing inquiries promptly and resolving issues effectively.
- Track and Trace shipments on SSL website or terminals's ones
- For new customers, pushing them to sign POA and offer single bond or annual bond, depends on how much they import goods.
- Negotiate with trucking companies for competitive rates to win more shipments.
- Provide extra service for customers only using drayage service by helping them to dispute DET invoice, contact terminal or SSL on be half of their custom broker to get genset picked up, information regarding empty return to avoid DETENTION and more.
- Checking if all charges are correct, then upload on system, issue invoices to customers/consignees
- Coordinated closely with internal departments to ensure seamless integration of ocean import operations into the overall supply chain process.
- Provided ongoing training and support for team members, fostering a collaborative work environment conducive to continuous learning and growth opportunities within the company''s ocean import department.
- Maintained a strong understanding of Incoterms and their application, ensuring proper use in all ocean import transactions.
Team Member
Whole Food Market
09.2022 - 01.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Cabin Attendant
Catalina Express
06.2022 - 01.2023
- Played an active role in enhancing company reputation through exceptional customer service delivery that led to increased repeat business from satisfied customers.
- Assisted in the boarding process, making sure passengers were comfortable and settled before takeoff.
- Ensured safety of all passengers by conducting thorough cabin checks and adhering to strict protocols.
- Collaborated with fellow crew members for efficient workflow and optimal customer satisfaction.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Answered passenger questions and provided solutions to issue.
- Provided customers with information on routes, timetables or concourses.
Cashier
Tokyo Central
02.2020 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Associate of Science - Economic And Accounting
University of Santa Barbara
Santa Barbara, CA01-2029
Associate of Science - Business Administration
El Camino College
Torrance, CA06-2024
Skills
- Booking management
- Port operations
- Problem resolution
- Transportation planning
- Deadline oriented
- Invoicing and billing
- Carrier negotiations
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Timeline
Ocean Import Coordinator
One Circle Logistics
02.2023 - 12.2024
Team Member
Whole Food Market
09.2022 - 01.2023
Cabin Attendant
Catalina Express
06.2022 - 01.2023
Cashier
Tokyo Central
02.2020 - 04.2022
Associate of Science - Economic And Accounting
University of Santa Barbara
Associate of Science - Business Administration
El Camino College
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