Kwok Yam (Ben) LI
Winnipeg,MB
Summary
Dedicated customer service associate with over 2.5 years of experience in Winnipeg, seeking an opportunity to apply strong interpersonal and problem-solving skills. With a foundation built on gratitude, humility, and honesty, I bring over 12 years of customer service experience and a commitment to serving the city and collaborating with diverse teams. My goal is to contribute meaningfully to your company and develop a successful career.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Associate – Lumber + Electrical + Hardware
Rona
Winnipeg
12.2022 - Current
- Greeted guests warmly to ensure exceptional shopping experiences.
- Operated machines for cutting wood panels, keys, electrical wires, and shelves.
- Supported various departments by addressing guest inquiries promptly.
- Conducted merchandise facing, price audits, and cycle counts to maintain inventory accuracy.
- Processed orders for contractors, coordinating deliveries and pickups efficiently.
- Managed incoming calls and transferred inquiries from the operator effectively.
Supervisor, Student Affairs
ABC Pathways School
Hong Kong
01.2015 - 08.2022
- Managed phonics program, monitoring course progress and student performance alongside teacher reports.
- Facilitated communication with foreign teachers on lesson plans and addressed parents' concerns.
- Supervised administrative functions, including reception and back-office operations to enhance efficiency.
Guest Service Officer
Regal Airport Hotel
Hong Kong
03.2013 - 09.2014
- Facilitated seamless check-in and check-out for travel groups and individual travelers.
- Handled general inquiries, provided concierge services, and performed call center functions.
- Coordinated with travel agencies to confirm guest bookings for last-minute reservations.
Education
Bachelor Degree - Hotel and Hospotality Management
Business And Hotel Management Shool
Luzern, Switzerland08-2012
Higher Diploma - International Hospitality Management
Institute of Vocation Education
Hong Kong07-2010
Skills
- Video editing and production
- Microsoft Office (Word, Excel, Outlook)
- Aerial photography and videography
Personal Information
- Eligible Class 5F Driving Licence
- Open Work Permit Holder (Submitted PR Application)
Certification
- Intermediate First Aid, CPR C & AED
- Manitoba Class 5F Driver License
Languages
English
Full Professional
Cantonese
Native/ Bilingual
Mandarin
Full Professional
Japanese
Elementary
References
References available upon request.
Timeline
Customer Service Associate – Lumber + Electrical + Hardware
Rona
12.2022 - Current
Supervisor, Student Affairs
ABC Pathways School
01.2015 - 08.2022
Guest Service Officer
Regal Airport Hotel
03.2013 - 09.2014
Bachelor Degree - Hotel and Hospotality Management
Business And Hotel Management Shool
Higher Diploma - International Hospitality Management
Institute of Vocation Education
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