Kwok Hin Travis Chu
Richmond,BC
Summary
With over 8 years of experience in customer service, extensive expertise has been developed in building strong relationships with customers and providing expert advice on the most suitable products and services to meet their needs. Exceptional achievements include consistently maintaining customer satisfaction above 90% and driving a significant 20% increase in sales. Additionally, there is a demonstrated track record of effectively leading teams towards achieving goals, coupled with the ability to adeptly work independently to troubleshoot challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Engineer
Superpower Pumping Engineering Co Ltd.
07.2022 - 02.2024
- Assisted sales engineers in completing projects that align with customer needs, involving preparation of quotations, drawings, and equipment submission documents.
- Provided exceptional after-sales services and solutions for pumping and drainage across 100 projects.
- Led team of 6 members to address technical issues and completion of documentation on time.
- Increased client satisfaction rates by effectively addressing inquiries regarding technical specifications and providing technical support.
Sales Assistant (Part-time)
Kam Hei Studio
09.2016 - 01.2024
- Greeted and provided warm welcome to customers upon entering store.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Handled cash and card transactions efficiently using store's POS system.
- Assisted customers with document processing, including drafting complaint letters and notices.
- Contributed to store displays and promotions such as attaching price tags to items.
- Provided photocopying and faxing services to meet customer needs.
- Captured passport photos and ID photos for customers.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
Education
Bachelor of Engineering - Mechanical Engineering
City University of Hong Kong
Hong Kong08.2020
Skills
- Project Management
- Customer Consulting
- Problem-Solving Ability
- Mechanical Troubleshooting
- Retail Sales Customer Service
- Customer Relations
- POS Systems
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
Certification
- English - Native
- Cantonese - Fluent
- Mandarin - Fluent
Timeline
Engineer
Superpower Pumping Engineering Co Ltd.
07.2022 - 02.2024
Sales Assistant (Part-time)
Kam Hei Studio
09.2016 - 01.2024
Bachelor of Engineering - Mechanical Engineering
City University of Hong Kong
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