Kwok Hung Veren (Calvin) Li
Burnaby,Canada
Summary
Strategic supervisor with extensive experience in project prioritization, workflow planning, and team leadership to achieve operational goals. Demonstrated resourcefulness and ability to thrive under pressure in deadline-driven environments. Over 10 years of customer service experience, excelling in providing exceptional support and fostering strong client relationships. Diplomatic approach and strong leadership abilities, making informed decisions that drive success.
Overview
16
16
years of professional experience
Work History
Concierge
PRIMA Concierge Limited- Vancouver, B.C
06.2023 - 09.2023
- Responsible for welcoming guests and answer guests’ inquiries
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Site Supervisor
Oaki Design Company Limited
01.2018 - 03.2023
- Initiated onsite safety program and properly trained team members to decrease injuries
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets
- Evaluated site workers' strengths and assigned tasks based upon expertise and background
Server (Part Time Job)
Excelsior Hotel
10.2016 - 01.2018
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Financial Planner Manager
American International Assurance, AIA
09.2007 - 09.2016
- Provided specialized financial planning support for clients with diverse portfolios and individual needs
- Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop financial plan
- Developed recommendations specific to client's financial situation on variety of topics
- Drafted comprehensive financial plan to offer recommendations and supporting data
Education
Diploma of Hospitality Management - Hospitality and Tourism Management
Vancouver Community College
Vancouver, BC10.2023
BBA - Commerce And Business Administration
University of British Columbia
Vancouver, BC05.1994
Skills
- Bilingual with Cantonese
- Bilingual with Mandarin
- Bilingual with English
- Sales and Management
- Sales interpretation and training
- Team Supervision
- Customer Service
- First Aid
- Canadian Food Safety
- Facility Inspection
Languages
English
Full Professional
Cantonese
Native or Bilingual
Mandarin
Full Professional
Timeline
Concierge
PRIMA Concierge Limited- Vancouver, B.C
06.2023 - 09.2023
Site Supervisor
Oaki Design Company Limited
01.2018 - 03.2023
Server (Part Time Job)
Excelsior Hotel
10.2016 - 01.2018
Financial Planner Manager
American International Assurance, AIA
09.2007 - 09.2016
BBA - Commerce And Business Administration
University of British Columbia
Diploma of Hospitality Management - Hospitality and Tourism Management
Vancouver Community College
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