Networking
Olakunle Lawal
Kitchener,ON
Summary
Proven track record in enhancing customer loyalty and resolving high-stress disputes at VIDHYANT INFOSYSTEMS, showcasing exceptional problem-solving abilities and active listening skills. Achieved high first-contact resolution rates, leveraging technical knowledge and empathy to build strong client relationships. Demonstrated critical thinking in assessing creditworthiness, significantly increasing loan approvals.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
VIDHYANT INFOSYSTEMS Noida India
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Help Desk Support Specialist
Illions
01.2023 - 03.2023
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
- Configured hardware and granted system permissions to new employees.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
- Ensured compliance with company policies regarding data security during interactions with customers.
Relationship Officer
Cashcraft Asset Mgt.
02.2008 - 12.2016
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Increased referral business by actively networking within the community and participating in local events representing the bank.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
Education
Diploma - Computer Network And Cybersecurity Engineer
Computek College
Toronto, ON01.2023
Bachelor of Technology - Computer Science
Ladoke Akintola University of Technology
Oyo State Nigeria12.2005
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Problem Resolution
Software
Timeline
Customer Service Representative
VIDHYANT INFOSYSTEMS Noida India
02.2024 - Current
Help Desk Support Specialist
Illions
01.2023 - 03.2023
Relationship Officer
Cashcraft Asset Mgt.
02.2008 - 12.2016
Diploma - Computer Network And Cybersecurity Engineer
Computek College
Bachelor of Technology - Computer Science
Ladoke Akintola University of Technology
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