Summary
Overview
Work History
Education
Skills
Languages
Volunteer Work
Additional Information
Timeline
Hi, I’m

Kwasi Ofosu

London,Ontario

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
years of professional experience

Work History

Vanrooyen Earth Moving

Heavy Equipment Operator (Seasonal)
08.2023 - Current

Job overview

  • Provided technical assistance to other workers on job site.
  • Maintained accurate logs of equipment operation hours, maintenance activities, and project progress for streamlined record-keeping purposes.
  • Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
  • Adjusted soil levels and grade land for construction projects.
  • Transported materials and equipment to and from construction sites.
  • Operated heavy equipment to move large quantities of dirt and debris.
  • Collaborated with team members to complete complex projects, utilizing strong communication skills and problem-solving abilities.

Perma Solutions Inc

Business Development Manager
10.2020 - Current

Job overview

  • Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
  • Streamlined internal processes by introducing innovative tools and technologies, enhancing overall operational efficiency.
  • Championed corporate social responsibility initiatives that positively impacted community relations while bolstering the company''s reputation as a responsible corporate citizen.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Facilitated business by implementing practical networking techniques.

Fort McKay Group Of Companies

Haul Truck Operator
07.2022 - 08.2023

Job overview

  • Maneuvered diverse vehicles on lots with obstacles and limited space.
  • Supported team efficiency by promptly reporting any mechanical issues or malfunctions for timely repair.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Maintained required daily logs, vehicle inspection records and mileage.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
  • Minimized environmental impact with conscientious operation of heavy machinery, adhering to all regulatory requirements.
  • Increased overall mine efficiency through proactive participation in process improvement initiatives related to haul truck operations.
  • Collaborated with supervisors to optimize haul routes, maximizing production rates while minimizing wear on equipment.

YMCA

Program Participant
03.2022 - 08.2022

Job overview

Increased employment skills through participation in numerous workshops on topics such as time management, conflict resolution, goal setting, and team building.

· Demonstrated punctuality Monday to Friday, and maintained a clean and professional appearance.

· Completed duties within a set deadline while communicating and coordinating with other participants.

· Prepared for the job, having all necessary paperwork ready and on-hand


Asap Secured

Supervisor
11.2018 - 08.2019

Job overview

  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collected, arranged, and input information into database system.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Frequently inspected production area to verify proper equipment operation.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Ensured compliance with all relevant regulations and industry best practices through continuous research and professional development opportunities.
  • Participated in the hiring process for new personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
  • Managed a team, providing guidance, support, and performance evaluations to ensure a high level of professionalism.

Manpower Staffing

Warehouse Associate
07.2013 - 11.2018

Job overview

  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
  • Completed cycle counts and monthly inventory.
  • Supported continuous improvement initiatives within the facility by participating in process evaluations and implementing recommended changes when necessary.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Unpacked and repacked items in different quantities and configurations for shipment.

Education

Transport Training Centres Of Canada
London, ON

from Heavy Equipment Operator
04.2022

Jean Vanier Catholic Secondary School
Toronto, ON

High School Diploma
06.2013

Skills

  • Performance Optimization

  • Storage Yard Maintenance

  • Valid Driver's License

  • Hand and Foot Coordination

  • Safe Equipment Operation

  • Schedule Coordination

  • Revenue development

  • Cost Management

  • Client Relationship Building

  • Business Planning

  • Operations

  • Marketing

Languages

English
Native or Bilingual

Volunteer Work

Media Associate, Church Of Pentecost Grace Assembly, London ON, November 2023- Present 

  • Cut delivery times through proactive tracking and monitoring of project timelines and aggressive pursuit of customer approval of digital and print files.
  • Developed and implemented social media strategy to increase engagement and reach new audiences.
  • Collaborated with cross-functional teams to develop integrated marketing campaigns for product launches and promotions.
  • Led rebranding efforts from concept to execution, resulting in a cohesive new brand identity that garnered positive industry recognition.
  • Worked with design systems to develop and present prototypes for focus group evaluation.
  • Provided creative direction on photoshoots to ensure alignment with overall campaign themes and objectives.
  • Developed innovative designs for variety of programs within faith based ministries.


Media Associate, All Nations Full Gospel Church, Toronto ON, January 2016 to November 2019

  • Analyzed and plan the composition of photographs using various photographic and lighting equipment
  • Captured subjects in professional-quality photographs and enhanced the subject's appearance with natural or artificial light
  • Assisted Media Operations Director by organizing meetings, planning for community evolvement and direction.
  • Managed multiple digital advertising platforms, ensuring optimal ad placement and performance.
  • Supported public relations managers with writing, researching and preparation of materials
  • Assisted in the organization of promotional events, contributing to increased brand visibility and consumer interest.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.


Camp Leader, Urban Promise Toronto, ON September 2012 to May 2013

  • Carried out after school academic studies, life skill activities and support for the youth.
  • Led arts, crafts, sports, games, camping and hobby workshops for groups of 10-13 year old’s.
  • Monitored groups of up to seven children on weekly field trips.
  • Made sure campers were picked up and dropped home safely.

Additional Information

References Upon Request

Timeline

Heavy Equipment Operator (Seasonal)

Vanrooyen Earth Moving
08.2023 - Current

Haul Truck Operator

Fort McKay Group Of Companies
07.2022 - 08.2023

Program Participant

YMCA
03.2022 - 08.2022

Business Development Manager

Perma Solutions Inc
10.2020 - Current

Supervisor

Asap Secured
11.2018 - 08.2019

Warehouse Associate

Manpower Staffing
07.2013 - 11.2018

Transport Training Centres Of Canada

from Heavy Equipment Operator

Jean Vanier Catholic Secondary School

High School Diploma
Kwasi Ofosu