Kwanrutai Tongon
Norwalk
Summary
Proactive FCL Export Operations Assistant Manager with extensive experience in streamlining documentation and operations for USA and international offices. Skilled in managing compliance, coordinating with technical teams, and delivering operational reports. Bringing strong organizational, customer service, and communication skills to advance operational efficiency and team performance.
Overview
20
20
years of professional experience
Work History
USA FCL Export Operation Asst. Manager
Shipco Transport Inc.
02.2019 - Current
- Streamline documentation and operation procedures for both USA FCL Import and Export product.
- Maintain a clear, accurate, up-to-date SOPs based on current requirements/procedures.
- Ensure the team is aware and understand all compliance's policy and follow accordingly.
- Plan and manage day to day operation tasks for corporate office.
- Deliver accurate operational statistic reports as well as sales commission reports (weekly-monthly).
- Coordinate with technical team on new system designing including Scope document reviewing and system testing.
- Train and supervise USA operation staffs, and outsource team on all FCL operation tasks.
- Monitor task error, conflicts, and all operational concerns and finding appropriate middle ground and solution.
- Attend operation meetings Inside and Outside USA. Flexible working schedule when dealing with other regions in different time zone.
USA FCL Export Documentation Supervisor
Shipco Transport Inc.
05.2014 - 01.2019
- Supervise and handle All FCL Export Documentation for Chicago, San Francisco, Seattle, Los Angeles and Canada office.
- Monitor documentation cut off and ensure all requirement is completed before the deadline.
- Handle a daily request from customer received via phone calls/ emails.
- Address the operation issues to Corporate office as well as suggestion on how to improve the service.
- Attend weekly/monthly meeting with internal team.
FCL Export Routing Department Supervisor
Shipco Transport Inc.
05.2011 - 05.2014
- Focus on FCL Export routed business that has been sent by overseas offices/agents.
- Monitor new orders, confirm the availability date and schedule a trucking service.
- Make bookings with carrier and provide required documents by cut off time.
- File AES if needed.
- Monitor the sailing date, issue invoices, submit final documents to USA customer and overseas office/agent.
- Handle file closing and monthly profitability report for routed shipments.
FCL Export Documentation
Shipco Transport Inc.
05.2004 - 05.2011
- Input FCL Export documents in system for all USA offices.
- Monitor cut off time and provide documentation to carriers with no delay.
- Understand and follow all compliance policy and country requirements.
Education
Bachelor of Arts - English And Hotel Management
Bangkok University
Bangkok, Thailand03.2004
Skills
- Time Management
- Verbal and written communication
- Operations Management
- Schedule Preparation
- Customer Service
- Computer Skills
- Positive Attitude
- Organizational Skills
- Scheduling and Coordinating
- Documentation And Reporting
- MS Office
Languages
Thai
Native or Bilingual
English
Professional Working
Timeline
USA FCL Export Operation Asst. Manager
Shipco Transport Inc.
02.2019 - Current
USA FCL Export Documentation Supervisor
Shipco Transport Inc.
05.2014 - 01.2019
FCL Export Routing Department Supervisor
Shipco Transport Inc.
05.2011 - 05.2014
FCL Export Documentation
Shipco Transport Inc.
05.2004 - 05.2011
Bachelor of Arts - English And Hotel Management
Bangkok University
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