Kwan Nok Fong
Barista
Vancouver,BC
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Bicycle Mechanic
Locobike
Hong Kong
10.2021 - 12.2022
- Handled estimation of parts, bike and component repairs and replacements.
- Serviced, maintained and repaired bicycles with focus on efficiency, quality and safety.
- Coordinated cycle workshops and sales operations, demonstrating products to potential clients in alignment with individual needs.
- Performed new bike assemblies and proper alignment of wheels to optimize performance.
Barista
Meowbox Cafe
Hong Kong, China
02.2021 - 07.2021
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing
Barista Shift Lead
The Base Nature
Hong Kong
03.2019 - 12.2019
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Introduced mentoring program and effectively managed employee mistakes to decrease overall waste 90%
Barista
Hands on coffee
Hong Kong
04.2018 - 06.2018
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
Barista
Pacific Coffee Company Limited
Hong Kong
10.2015 - 12.2017
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Made and served brand-specific café beverages with focus on speed, quality and consistency
Education
High School Diploma -
Canada International Royal Arts College
Vancouver, BC 09.2022 - Current
Some College (No Degree) - FOUNDATION CERTIFICATE IN BARISTA TRAINING
IVDC VOCATIONAL TRAINING COUNCIL
Hong Kong 10.2016 - 12.2016
Associate of Science - Biological Science And Technology
University of I Shou
Taiwan 09.2013 - 09.2014
High School Diploma -
MU KUENG ENGLISH SCHOOL
Hong Kong 09.2006 - 08.2012
Skills
Smoothie making
Foam art
Sandwich preparation
Food preparation and safety
Beverage preparation
Graphic design
Ordering procedures
Conversant in Chinese
Timeline
High School Diploma -
Canada International Royal Arts College
09.2022 - Current
Bicycle Mechanic
Locobike
10.2021 - 12.2022
Barista
Meowbox Cafe
02.2021 - 07.2021
Barista Shift Lead
The Base Nature
03.2019 - 12.2019
Barista
Hands on coffee
04.2018 - 06.2018
Some College (No Degree) - FOUNDATION CERTIFICATE IN BARISTA TRAINING
IVDC VOCATIONAL TRAINING COUNCIL
10.2016 - 12.2016
Barista
Pacific Coffee Company Limited
10.2015 - 12.2017
Associate of Science - Biological Science And Technology
University of I Shou
09.2013 - 09.2014
High School Diploma -
MU KUENG ENGLISH SCHOOL
09.2006 - 08.2012