Kwan Hung Fung, Marcus
Guest Relations
Scarborough,ON
Summary
Detail-oriented, organized courteous Program Assistant able to work with diverse clients from various cultural, social and economical backgrounds. Skilled in communication and maintaining professional relationships with others. Strong analytical, interview and problem-solving skills. Thorough knowledge in standard Microsoft and Windows, Computer System Applications and Programs.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Seasonal Guest Relations
Toronto Zoo
3 2024 - Current
- Provide a warm welcoming and enjoyable experience for guests, members and the general public
- Resolve complaints and concerns from the zoo’s guests and members
- Answer information phone line and respond to routine inquiries, promote on-site events and upsell Zoo activities
- Build awareness of the Toronto Zoo’s mission through engaging interactions with guests and members.
Program Worker
Society for Community Organization
01.2022 - 09.2023
- Work collaboratively in developing and implementing the recruitment of volunteer programs using Google Forms and post on various social media
- Recruit and select qualified volunteers to provide online home tutoring for children of low-income families
- Plan and organize English learning class, interest classes and parent-child activities of low-income households
- Organize grassroots community initiatives and mobilize volunteers and resources to support project execution
- Provide general administrative duties and keep registration records of all users and visitors, and respond to their inquiries in a timely manner
- Prepare and evaluate program reports and videos for donors and senior management
- Arrange and distribute donations to low-income households who are in dire needs
- Provide general administrative duties and keep registration records of all users and visitors, and respond to public inquiries in a timely manner.
Research Assistant
HK Association of Gerontology
01.2021 - 12.2021
- Contribute in the design and implementation of research projects and resolve scheduling conflicts between testing centers, clients, and testers
- Develop step by step instructions in the administration of research and scripted testing process
- Develop rapports and trust with various schools, prepare and send invitations to encourage their participate in research projects
- Conduct interviews with different stakeholders and focus groups in the community
- Collect and input data for further data analysis for projects and write research reports for department head’s review
- Provide executive support for project implementation and facilitate seminars include agenda setting, guidance and task management.
Education
Bachelor of Social Policy and Administration -
HK Polytechnic University
09.2015 - 05.2017
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Hong Kong Community College
09.2013 - 05.2015
Skills
Delivered professional Customer service: Experienced in providing top-notch customer service and respond to clients ‘enquires with patience, empathy and in a timely manner
Excellent organization and time management skills: Ability to prioritize according to their urgency and importance, with a track record of efficiently managing the workload both within the organization and externally
Communication Skills: Fluent in English, Mandarin, and Cantonese, facilitating effective communication across multicultural environments and various stakeholders
A strong team player: ability to work effectively in a team environment, brainstorm ideas, share insights, and work together towards a common goal
Extensive Experience in interview, assessment, and analysis: Skilled in gathering comprehensive client information, assessing needs, data collection, analysis and provide written reports
Technology Proficiency: Proficient in Microsoft Office Suite (Word, PowerPoint, Excel) and other administrative tools to streamline processes and enhance productivity
Timeline
Program Worker
Society for Community Organization
01.2022 - 09.2023
Research Assistant
HK Association of Gerontology
01.2021 - 12.2021
Bachelor of Social Policy and Administration -
HK Polytechnic University
09.2015 - 05.2017
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Hong Kong Community College
09.2013 - 05.2015
Seasonal Guest Relations
Toronto Zoo
3 2024 - Current
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