KWAME YANKEY
BARRIE ,ON
Summary
Dynamic leader with proven expertise in operations management and coaching, honed at Mcdondals and San Romanoway Revitalization. Excelled in enhancing customer focus, driving performance improvement, and fostering workplace safety. Demonstrated exceptional conflict resolution and attention to detail, significantly boosting team efficiency and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Lead
Mcdondals
02.2017 - 11.2024
- Assisted in recruitment to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
Camp Counselor
San Romanoway Revitalization
06.2016 - 08.2020
- Encouraged participation through interactive discussions to build camper enthusiasm.
- Guided campers in developing social skills, fostering friendships and teamwork.
- Designed creative activities by incorporating camper interests for maximizing engagement.
- Conducted regular checks for identifying potential hazards to ensure camper safety.
Education
BBA - Business Administration
FANSHAWE COLLEGE
LONDON ONTARIO08-2024
High School Diploma -
WESTVIEW CENTENNIAL SCHOOL
Toronto, ON06-2020
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Schedule management
- Workplace safety
Languages
English
Native or Bilingual
Twi
Native or Bilingual
Certification
- First Aid Certificate W/AED
Timeline
Team Lead
Mcdondals
02.2017 - 11.2024
Camp Counselor
San Romanoway Revitalization
06.2016 - 08.2020
BBA - Business Administration
FANSHAWE COLLEGE
High School Diploma -
WESTVIEW CENTENNIAL SCHOOL
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