Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
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Kwame Baisie

Oshawa,Canada

Summary


Knowledgeable professional with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cashier

Sweet Corn
07.2022 - 08.2024
  • Led daily sales operations, ensuring smooth workflow and efficient customer service
  • Trained and motivated team members, fostering a collaborative and high-performing environment
  • Monitored inventory levels and sales performance, implementing strategies to drive revenue growth
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.

Founder & Manager

Self Employed
07.2022 - Current
  • Established a successful business by identifying market needs and developing innovative solutions.
  • Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Expanded the company''s geographical reach, opening new markets and increasing profitability.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Basketball Coach

Mike Rockman
07.2019 - 09.2024
  • Lead and mentor a team of youth basketball players, fostering skill development and teamwork
  • Plan and implement structured training sessions while managing team schedules and logistics
  • Collaborate with other coaches and staff to improve overall program quality and engagement
  • Promoted sportsmanship, teamwork, and respect among players both on and off the court.
  • Enhanced player skills through personalized coaching and feedback.

Field Sales Representative

Grow and Share
12.2024 - Current


• Educated customers on product usage, including strains, potency, and consumption methods.

• Maintained up-to-date knowledge of cannabis products, industry trends, and regulations.

• Operated POS system to process sales, manage transactions, and track inventory levels.

• Ensured compliance with local laws by verifying customer IDs and monitoring purchase limits.

• Restocked and organized product displays to enhance visual appeal and optimize sales.

• Provided exceptional customer service by addressing inquiries and resolving issues promptly.


Education

Plumbing Apprenticeship -

Skilled Trades College
Toronto, ON
01.2022

Skills

  • Customer service
  • Upselling strategies
  • Problem-solving
  • Friendly and outgoing
  • Sales transactions
  • Relationship building
  • Data entry
  • Product merchandising
  • Customer education
  • Patience and empathy
  • Product knowledge expertise
  • Restocking inventory
  • Customer assistance

Certification

  • Working with Heights Certification —2024
  • First Aid Certification —2024

Accomplishments

  • Successfully built and managed Sparkle Pro, achieving consistent revenue growth since inception.
  • Coached youth basketball teams to multiple tournament successes while improving player retention.
  • Recognized for exemplary leadership in both entrepreneurial and team-based roles.

Languages

Timeline

Field Sales Representative

Grow and Share
12.2024 - Current

Cashier

Sweet Corn
07.2022 - 08.2024

Founder & Manager

Self Employed
07.2022 - Current

Basketball Coach

Mike Rockman
07.2019 - 09.2024
  • Working with Heights Certification —2024
  • First Aid Certification —2024

Plumbing Apprenticeship -

Skilled Trades College
Kwame Baisie