Kwaku Adjei Opoku

• Delivered front-line service to students, parents, and guests at Western's Residences.
• Managed room key replacements, mail pick-ups, and maintenance requests at front desk.
• Conducted regular audits to monitor residence usage and building security.
• Reported suspicious activities promptly to Residence Life Staff or Western Special Constables.
• Resolved student concerns swiftly to ensure satisfaction with services.

• Monitored and supported in-person assessments, ensuring adherence to established policies and regulations.
• Performed diverse administrative tasks, including backup support for additional roles as required.
• De-escalated stressful situations and facilitated error resolution by contacting instructors for assessment setup confirmation.
• Resolved examination irregularities inquiries in alignment with university policies and procedures.
• Supervised students with disabilities in key assessment locations, ensuring a conducive environment for testing.
• Prepared assessments tailored to individual needs while managing timekeeping and stop-clock breaks.
• Set up software tools such as Microsoft Office Suite and JAWS for students with disabilities as directed.
• Maintained strict compliance with university and provincial confidentiality policies.

• Welcome guests bringing flowers for convocation, and guide where to store and retrieve them after convocation

• Managed scholarship application and selection processes for nursing students, ensuring fairness and transparency.
• Oversaw foundation budget and financial resources, maintaining responsible stewardship and accountability.
• Developed strategic plans for scholarship foundation, aligning goals with organizational mission.
• Collaborated with nursing schools and healthcare partners to identify opportunities and promote scholarship programs.
• Executed administrative tasks under established policies, providing backup support for additional activities.

Instructed students on fundamental principles of graphic design, picture making, and art knowledge.

• Provided guidance on personal and academic issues affecting student well-being.
• Monitored overall student performance and offered career advice to enhance prospects.
• Supported exam preparation and assessments, ensuring readiness and confidence.
• Tracked academic progress through regular reviews and feedback sessions.
• Collaborated with subject teachers to align support strategies for student success.
• Prepared and submitted reports required by school administration for compliance.
• Maintained accurate records of attendance, progress, and artwork while communicating updates to stakeholders.

• Delivered administrative support to program managers and facilitators for various community outreach programs.
• Coordinated program logistics, including venue booking, material preparation, and participant communication.
• Maintained and updated databases to ensure accurate participant and activity records.
• Drafted internal reports and assisted with grant documentation processes.
• Served as primary contact for client inquiries, ensuring timely and professional responses.