Kwaku Sarpong
MISSISSAUGA,ON
Summary
- Over 7 years’ experience working in the customer service.
- Excellent interpersonal and communication skills both verbal and written.
- Strong attention to details, open minded, organized, able to prioritize workload, accurate, work well under pressure, able to meet tight deadlines.
- Experience working with MS (Microsoft) Office with advanced Internet skills.
- Quick learner, friendly, takes initiatives, able to work well independently as well as a strong team player.
Overview
27
27
years of professional experience
Work History
Interpreter
Exacta Interpreting
Richmond, ON
05.2023 - Current
- Facilitated communication between non-English speaking patients and healthcare providers.
- Assisted in the interpretation of medical documents, including patient records and discharge summaries.
- Interpreted verbal conversations between individuals with limited English proficiency.
- Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics.
- Adhered to ethical codes protecting information confidentiality.
- Delivered real-time, accurate oral translations and interpretations for clients.
Facility Assistant (Office administration)
Samsung Canada
Mississauga, ON
01.2013 - Current
- Order and maintain stockroom supplies
- Assist with the preparation of materials in all boardrooms
- Monitor stock levels in all offices and replenish items if necessary
- Mailroom Delivery and make everyone received all mails.
PARALEGAL (Personal Injury Consultant)
MERWARS LAWYERS
ETOBICOKE, ON
01.2012 - 01.2013
- Establish/maintain contact between personal injury clients and adjusters.
CUSTOMER SERVICE
Estique Beauty Supply
Brampton, ON
01.2008 - 01.2010
- Aid cashier and attend to customer inquiries and requests
- Assist with inventory and packaging of items to ensure smooth running of store
- Maintain a clean and sterile environment for workers and clients
- Deliver and pick up beauty supplies as per supply and demand of items.
LABORATORY TECHNICIAN
Patheon Inc
Mississauga, ON
01.2007 - 01.2010
- Participated in the granulation and compression of medicated material
- Performed area and equipment cleaning to ensure hygienic working condition
- Processed medication according to prescribed regulations
- Conducted chemical and physical laboratory test of solid material, liquids
- Added chemical and raw material in order to process solutions and product batches.
- Participated in extra training and courses to refine and improve upon industry knowledge.
Package Handler
Molson Canada
Toronto, ON
03.2007 - 11.2008
- Resolved conveyor system issues by clearing jams and blockages.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Loaded completed orders on pallets according to delivery numbers.
DISPENSER
CIBA VISION INC.
MISSISSAUGA, ON
01.1997 - 01.2007
- Performed area and equipment cleaning to ensure hygienic working condition
- Participated in the granulation and compression of medicated material
- Participated in counting all the medication in the compounder.
Education
Paralegal Diploma -
ALGONQUIN CAREER ACADEMY
12.2012
Carpentry Apprenticeship Program -
GEORGE BROWN COLLEGE
12.1997
Skills
- Client Support
- Relationship Building
- Client Confidentiality
- Interpersonal Communication
- Microsoft Office
- Word Conflict Resolution
- Client Service
References
References available upon request.
Timeline
Interpreter
Exacta Interpreting
05.2023 - Current
Facility Assistant (Office administration)
Samsung Canada
01.2013 - Current
PARALEGAL (Personal Injury Consultant)
MERWARS LAWYERS
01.2012 - 01.2013
CUSTOMER SERVICE
Estique Beauty Supply
01.2008 - 01.2010
Package Handler
Molson Canada
03.2007 - 11.2008
LABORATORY TECHNICIAN
Patheon Inc
01.2007 - 01.2010
DISPENSER
CIBA VISION INC.
01.1997 - 01.2007
Paralegal Diploma -
ALGONQUIN CAREER ACADEMY
Carpentry Apprenticeship Program -
GEORGE BROWN COLLEGE