KWAKU LARBI
Edmonton,AB
Summary
Proactive Sales Associate and Product Manager with extensive experience in resolving complex issues and managing high-pressure scenarios. Skilled in cash handling, customer rapport building, and cross-functional team collaboration to launch products on time and within budget. Strong problem-solving, negotiation, and sales skills with a focus on advancing business goals.
Overview
9
9
years of professional experience
Work History
Sales Associate
Xiamen Promise Trading Company
2019.02 - 2023.01
- Maintained a cool and collected approach while effectively resolving complex issues during high-pressure scenarios.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Established rapport with customers to enhance loyalty and encourage returning business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained a cool and collected approach while effectively resolving complex issues during high-pressure scenarios.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Product Manager
Dreamsen |Ghana
2014.03 - 2018.06
- Maintained a cool and collected approach while effectively resolving complex issues during high-pressure scenarios.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Developed product documentation to communicate upcoming features and products to internal teams.
Education
International Trade And Business
Ningxia University
Yinchuan China03.2016
Bachelor of Arts - Marketing Management - Sales Skills
Blue Crest University Ghana
Ghana07.2012
Skills
- Customer Service
- Great Team player
- Time Management
- Problem-solving skills
- Problem-Solving
- Negotiating stills
- Sales skills
Languages
English
Full Professional
Accomplishments
- Awarded “Best Sales Team 2020.
- Most Promising and Improved Sales team 2018
Timeline
Sales Associate
Xiamen Promise Trading Company
2019.02 - 2023.01
Product Manager
Dreamsen |Ghana
2014.03 - 2018.06
International Trade And Business
Ningxia University
Bachelor of Arts - Marketing Management - Sales Skills
Blue Crest University Ghana
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