Kwaku Darko
Maple Ridge,BC
Summary
Highly organized and customer-focused professional with a diverse background in healthcare support, administrative roles, and retail environments. Skilled in managing day-to-day operations, providing exceptional client service, and maintaining accurate records. Adept at multitasking, problem-solving, and ensuring smooth workflow in fast-paced settings. Committed to contributing to team success and delivering high-quality service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Tokyo Beauty and Healthcare
Richmond, British Columbia
12.2023 - 08.2024
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in the market place.
- Suggested ideas for improving store operations and increasing profits.
- Scheduled shifts for fellow associates during peak traffic times.
Pharmacy Assistant
Medilane Drugs
New York, NY
02.2019 - 11.2022
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Verified accuracy of medication orders and entered data into pharmacy system.
- Maintained inventory records by restocking shelves with pharmaceuticals.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Prepared labels for prescriptions and dispensed medications to patients.
- Answered customer inquiries regarding drug interactions, side effects and dosage instructions.
- Provided guidance on the selection of over-the-counter medications and supplements.
- Kept up to date on changes in insurance coverage policies related to prescriptions.
- Greeted customers upon arrival at the pharmacy counter.
Dental Receptionist
Empire Dental NY PC
New York
02.2018 - 02.2019
- Greeted patients and provided exceptional customer service.
- Scheduled and confirmed patient appointments using Dentrix
- Managed Patient records and Updated electronic medical records accurately
- Handled incoming calls,emails and inquiries promptly and professionally
- Verified insurance coverage and processed insurance claims
- Assisted with billing and payment processing
- Maintained a clean and organized front desk area
Education
Doctor Of Pharmacy
Kwame Nkrumah University of Science And Technology
Kumasi11-2023
Skills
- Customer Service
- Communication Skills
- Team management and reliable
- Punctual
- Organization skills
- Attention to Detail
- Data Entry
- Patient Flow Management
- Phone and Email Etiquette
- Patient Relations
- Confidentiality
- multi tasking
Certification
- CPR & First Aid Certification
- FoodSafe Certification
- Naloxone Certification
References
References available upon request.
Timeline
Sales Associate
Tokyo Beauty and Healthcare
12.2023 - 08.2024
Pharmacy Assistant
Medilane Drugs
02.2019 - 11.2022
Dental Receptionist
Empire Dental NY PC
02.2018 - 02.2019
Doctor Of Pharmacy
Kwame Nkrumah University of Science And Technology
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