KWAKU DANQUAH
Brampton,ON
Summary
Proven Customer Service Executive at Social Security and National Insurance Trust, adept in customer relationship management and complaint handling. Elevated customer satisfaction and retention through exceptional service and effective problem resolution. Skilled in team collaboration and client engagement, significantly enhancing service delivery and customer loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
CANADIAN TIRE
02.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Executive
Social Security and National Insurance Trust
04.2022 - 01.2024
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
Customer Service Officer
GHANA REVENUE AUTHORITY
11.2020 - 11.2021
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
Education
Bachelor of Science - Finance
University of Lethbridge
Lethbridge, AB04.2026
Bachelor of Science - ACCONTING
TAKORADI TECHNICAL UNIVERSITY
TAKORADI09.2020
Skills
- Team Collaboration
- Customer Engagement
- Customer Relationship Management
- Complaint Handling
- Client Engagement
Languages
English
Elementary
Timeline
Customer Service Representative
CANADIAN TIRE
02.2024 - 08.2024
Customer Service Executive
Social Security and National Insurance Trust
04.2022 - 01.2024
Customer Service Officer
GHANA REVENUE AUTHORITY
11.2020 - 11.2021
Bachelor of Science - Finance
University of Lethbridge
Bachelor of Science - ACCONTING
TAKORADI TECHNICAL UNIVERSITY
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