KWAKU ANTWI BOASIAKO
Montreal,QC
Summary
Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.
Overview
20
20
years of professional experience
Work History
Sales Manager
BIGDOT ELECTRICALS
01.2019 - Current
- Managed over 100 calls and messages per day
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Technical Support/Sales Personnel
SKYSAT GHANA LIMITED
01.2017 - 01.2019
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
- Managed approximately 60 messages per week
- Enabled seamless software updates by guiding users through installation processes step-by-step over phone or email communications effectively.
- Established a strong rapport with clients, leading to increased referrals and repeat business due to exceptional technical support services.
- Assisted clients remotely using remote desktop tools, expediting the troubleshooting process significantly.
- Utilized diagnostic tools effectively to identify root causes of technical problems accurately and consistently.
- Managed high-pressure situations with professionalism and empathy, leading to increased client trust and loyalty.
- Conducted routine system maintenance, optimizing performance for end-users and minimizing potential problems.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Technical Support Officer
MFI Ghana Limited
05.2015 - 01.2017
- Managed high call volume during peak hours, maintaining exceptional service standards under pressure.
- Coordinated hardware upgrades and software patches, ensuring compatibility and seamless integration across systems.
- Created effective solutions for recurring issues, preventing future occurrences of similar problems.
- Delivered remote support services to clients across multiple locations, enabling swift issue resolution without the need for on-site visits.
- Conducted regular system maintenance, ensuring optimal performance and minimizing disruptions.
- Documented support interactions for future reference.
- Configured hardware and granted system permissions to new employees.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Tested new software and hardware prior to deployment.
- Patched software and installed new versions to eliminate security problems and protect data.
- Developed and implemented preventive maintenance procedures.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
I. T Technician
IPMC
01.2010 - 01.2015
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and photocopiers.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Acted as a liaison between end users and external vendors, fostering productive relationships that led to improved service levels from third-party providers.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
I T Consultant
NSUTAMAN RURAL BANK (NSUTA)
03.2011 - 11.2014
- Conducted thorough assessments of existing client networks to identify areas for improvement or expansion opportunities.
- Maintained detailed records of completed projects to provide accurate reporting capabilities for future reference.
- Developed customized IT strategies for clients to align technology solutions with business objectives.
- Evaluated emerging technologies for potential implementation into existing systems, staying ahead of industry trends.
- Managed approximately 20 incoming mails and over 50 incoming calls per week.
ICT Instructor
Kumasi High School
01.2004 - 01.2010
- Maintained open lines of communication with parents regarding student performance, addressing concerns proactively and collaboratively.
- Implemented project-based learning approach, enabling students to apply theoretical knowledge in practical situations.
- Evaluated student progress regularly through assessments and feedback, adjusting instructional strategies as needed for optimal results.
- Organized workshops and seminars for students to gain exposure to industry professionals and networking opportunities, enhancing career prospects postgraduate.
- Facilitated group work among students to promote collaborative problem-solving skills essential in the IT field.
- Provided personalized instruction to students struggling with specific IT concepts, leading to improved understanding and academic performance.
- Enhanced IT proficiency among students by incorporating hands-on activities and real-world examples into lessons.
- Promoted a positive and inclusive learning environment in the classroom, addressing any instances of bullying or discrimination promptly and appropriately.
- Advocated for the integration of cutting-edge IT tools and resources into the school''s curriculum, resulting in enhanced learning experiences for students.
- Managed computer labs efficiently by implementing clear usage guidelines and maintaining equipment inventory records regularly updated.
- Conducted regular evaluations of course materials, making necessary updates based on emerging technologies or changing industry needs.
- Developed comprehensive lesson plans that incorporated various learning styles, fostering an inclusive classroom environment for all students.
- Collaborated with fellow instructors to develop innovative teaching methods, resulting in improved student engagement and comprehension.
- Planned and implemented curriculum to teach up-to-date technology to 300 students.
- Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
- Invigilated and graded projects, quizzes and examinations.
- Maintained orderly classroom stocked with appropriate supplies.
- Set up computers and networking systems, delivering step-by-step instructions on basic use.
Education
GOOGLE IT SUPPORT PROFESSIONAL CERTIFICATE -
COURSERA
ONLINE01.2022
Basic Systems Administration (BSA) - MS Server Administration and Networking Engineering
IPMC College Of Education
Ghana07.2006
International Diploma in Computer Studies 'IDCS' - System Development, Business Communication, Network Engineering, Programming Methods, Hardware and Operating Systems, Visual Basic, Web Design and Computer Technology
NCC EDUCATION
Ghana10.2009
High School Diploma -
St. Thomas Secondary School
Asamankese - Ghana06.2002
Skills
- Driving
- IT Infrastructure
- Wide Area Networking
- User Support
- End point configurations
- Accuracy and Attention to Detail
- File Management
- Fast Typing Speed
- Independent worker
- Word Processing
- Strong Problem Solver
- Advanced Excel spreadsheet functions
- Forklift Operation
- Microsoft Office
- Basic Repairs
- Data Recording
- Inventory Monitoring and Management
- Package labeling
Marital Status
- Married
Personal Information
- Gender: MALE
- Nationality: Ghanaian
References
- Sadick Appiah, Systems Administrator, Atwima Mpunua Rural Bank, Kumasi
- Frank Oti, Ghana Post, Adum Kumasi, +233241001108
- Owusu Addo. Kwamaman Rural Bank, Kwaman- Kumasi, +233208732301
Languages
English
Professional Working
Timeline
Sales Manager
BIGDOT ELECTRICALS
01.2019 - Current
Technical Support/Sales Personnel
SKYSAT GHANA LIMITED
01.2017 - 01.2019
Technical Support Officer
MFI Ghana Limited
05.2015 - 01.2017
I T Consultant
NSUTAMAN RURAL BANK (NSUTA)
03.2011 - 11.2014
I. T Technician
IPMC
01.2010 - 01.2015
ICT Instructor
Kumasi High School
01.2004 - 01.2010
GOOGLE IT SUPPORT PROFESSIONAL CERTIFICATE -
COURSERA
Basic Systems Administration (BSA) - MS Server Administration and Networking Engineering
IPMC College Of Education
International Diploma in Computer Studies 'IDCS' - System Development, Business Communication, Network Engineering, Programming Methods, Hardware and Operating Systems, Visual Basic, Web Design and Computer Technology
NCC EDUCATION
High School Diploma -
St. Thomas Secondary School
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