KWABENA APPIAH-KUBI
Woodbridge,ON
Overview
19
19
years of professional experience
Work History
Optical Assistant
EDENOPTIX LTD
04.2013 - 03.2023
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Trained new team members on office procedures and equipment usage, fostering a positive work environment and increased productivity levels.
- Collaborated with the optical team to meet monthly sales targets, driving business growth.
General Laborer
COSTCO
02.2004 - 03.2013
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
- Increased productivity with effective communication and collaboration among team members.
- Used variety of hand and power tools to complete tasks.
- Cleaned and maintained tools, equipment and worksites.
- Assisted in the successful completion of various construction projects through diligent labor and attention to detail.
Education
High School Diploma -
EMERY COLLEGATE
04-1991
Skills
- Visual field testing
- Optical dispensing
- Frame repair specialist
- Contact lens care
- Team building
- Professionalism
- Time management abilities
- Problem-solving aptitude
- Patient interview expertise
Timeline
Optical Assistant
EDENOPTIX LTD
04.2013 - 03.2023
General Laborer
COSTCO
02.2004 - 03.2013
High School Diploma -
EMERY COLLEGATE