Kuzi Musiyiwa

National Basketball Association – Regular and Play-Off Season Marketing Insights

• Developed and programmed a series of strategic weekly surveys designed to identify hot-topics and socio-political issues driving conversations in the NBA and WNBA. Drove insights that were leveraged by sporting media outlets such as ESPN First Take
• Identified sporting fan consumption technology options and provided NBA with solutions for social platforms to launch campaigns

Blue Rose Research – Political Research Study & Polling

• Identified and measured best use and critical political platform issues for voters and reactions to political advertising campaigns and possible impact on voting trends
• Developed training programs for clients to leverage Dynata’s Do It Yourself (DIY) market research tools for basic Ad Hoc studies allowing them to manage and interpret data without assistance
• Leveraged understanding of objectives and to expanded relationships and contracts through proactive consultation through the campaign lifecycle from pre-production ; ,feasibility studies, design of studies to implementation and resource and budget considerations increased contract value by 80% on average over multiple contracts

• Managed a Team of twenty (20) International Client Service Agents responsible for detecting, reporting and resolving panel member queries.
• Monitored and documented research panels activity ensuring that research process and acquired data ensuring adherence to data privacy legislation including PIPEDA and GDPR.
• Developed a communication framework and guideline for both Canadian and US taxation systems to assist clients and internal agents with resolving issues around reporting tax expenses.
• Assisted in the development and testing of A.I. customer service tool that has helped improve the CSR response time.

• Processed credit/debit card and cash/cheque payments, including preparing cheques for daily bank deposit. Identified, prepared, and applied adjustments and credit notes to Members’ and customers’ accounts.
• Maintained a reconciliation of all deposits, transfers, and payments out of the Trust Bank Account, including the monthly reconciliation of trust funds.
• Managed 50 customer and Realtor calls per day.