KUSUMA SEELAM
Toronto,ON
Summary
To work in a firm with a professional work driven environment where I am utilize and apply my knowledge, skills which would enable me as a fresh graduate to grow while fulfilling organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Care Executive
IndusInd Bank
Chennai, India
04.2022 - 05.2023
- Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided backup support for organizational leadership.
- Assisted with reconciliations and customer communications.
- Received inbound customer calls related to credit and accounts receivable.
- Assisted clients with activating new cards, increasing usage and strengthening relationships with the financial institution.
- Generated reporting to aid leadership with information to determine future credit card goals.
- Collaborated with other team members to streamline internal processes, enhancing overall efficiency within the department.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
Insurance Customer Service Representative
CSS Corp Private
Chennai, India
08.2020 - 12.2020
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Responded to customer requests for products, services, and company information.
- Processed and recorded new policies and claims.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Communicated effectively with staff members of operations, finance and clinical departments.
Education
B.Tech (E.C.E.) -
Avanthi’s Sri Gnaneswari Academy For Women’s College
01.2014
Intermediate -
Sri Chaitanya Womens College
01.2010
SSLC -
Mahathi Model High School
01.2008
Skills
- ORACLE, SQL
- WINDOW XP/07/10
- HTML5, CSS3, BOOTSTRAP, ANGULARJS
- C, C, JAVA
- Ability to cope up with different situations
- Ability to rapidly build relationships and setup trust
- Onboarding and Orientation
- Computer Skills
- Data Entry
- Customer Support
- Call Center Operations
- Customer Service
Certification
Java Enterprise App with DevOps, NIIT – Nungambakkam Chennai
Languages
English
Full Professional
Telugu
Full Professional
Hindi
Full Professional
Tamil
Limited Working
Personal Information
- Father's Name: S. Appa Rao
- Date of Birth: 08/14/93
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Certification Project
- Created a shopping cart web based application using MVC 4 architecture and TO-DAO design patterns. Both the User and Admin module completed., Java, Spring MVC, Hibernate, JSP, BootStrap, JavaScript, HTML, Windows 10, Eclipse Neon, H2 DataBase
- Designed a collaboration platform for students including the creation of blog, friend, job, chat, forum and they can add the registered users as their friends., Java, Spring MVC, Hibernate, HTML, BootStrap, AngularJS, Windows 10, Eclipse Neon, Oracle 10 G
Hobbies and Interests
Listening music, Reading Books.
Training
I have attended a workshop on the topic “SENSORS” in Avanthi’s Sri Gnaneswari Academy For Women’s College
Disclaimer
I hereby declare that the details furnished above are true to the best of my knowledge.
Timeline
Customer Care Executive
IndusInd Bank
04.2022 - 05.2023
Insurance Customer Service Representative
CSS Corp Private
08.2020 - 12.2020
B.Tech (E.C.E.) -
Avanthi’s Sri Gnaneswari Academy For Women’s College
Intermediate -
Sri Chaitanya Womens College
SSLC -
Mahathi Model High School