Kusuma Giridhar

• Built strong relationships with Canada contacts to understand the sales cycle.
• Proactively joined bi-weekly/monthly client calls to understand clients projects and priorities.
• Collaborate with program managers and regional teams to ensure consistent service delivery and client satisfaction.
• Keep clients informed about local events and Technology forums.
• Built strong rapport by sending DMOD's and trial units.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Developed new business opportunities for company by conducting market research and identifying potential clients to target.
• Streamlined internal processes for better efficiency, resulting in improved customer service and increases client satisfaction.
• Soliciting new account, building rapport, providing technical information and explanations and preparing quotes.
• Provided detailed sales forecasts based on market trends, allowing management to make informed decisions regarding future growth initiatives.
• Effectively resolved escalated client issues in a timely manner while maintaining positive working relationships.

Performing rep, recognized by peers & Managers, as a key team player.

Self Learner, was quick to adopt to the process and the deliverables of the current role.

Focused on delivering fast and accurate resolution to requests coming in.

Supporting the core revenue generating account managers on their data correction, creation requests of accounts.

Focused on career progression, taking extra initiatives by backing up ISRs, helping them in quoting, placing orders, and CRM updates.

Actively engaged in WIA, Conducting onboarding sessions as well.

Regional Secretary for Toast Masters Canada.

• Top rep throughout the tenure - Achieved and Exceeded Sales Target of $500,000, by positioning appropriate Technological Hardware Solutions, overcoming objections and negotiations from customers.
• Demonstrated Consultative approach to Grow the assigned territory, Acquiring New Customers, & Increasing sales pipeline of Mid Market accounts
• Increased the customer experience by leveraging interpersonal communication skills.
• Data Entry - Proactively managed client correspondence & recorded all the related data in Dell's CRM Tool (SFDC) to improve Funnel management & customer engagements.
• Partnered with local partners & Onsite Engineers to facilitate successful implementation of the sold solutions.
• Facilitated the Leadership Team to drive Sales Metric within the team to successfully monitor and motivate the peer Sales Reps.