Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Kusum Gurung

Toronto,Ontario

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Muktinath Development Bank
09.2021 - 09.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Sales Intern

Pokhara Investment Company
01.2021 - 03.2021
  • Analyzed customer feedback and identified areas for improvement.
  • Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
  • Addressed customer queries and complaints with prompt and professional responses.
  • Participated in sales meetings and presentations to gain knowledge and insight.

Education

BBA - Finance

Pokhara University
05.2021

Skills

  • Call Center Operations
  • Problem-Solving Ability
  • Recordkeeping Strengths
  • Customer Service

Additional Information

Full time Availability

Available to start immediately.

Timeline

Customer Service Representative

Muktinath Development Bank
09.2021 - 09.2022

Sales Intern

Pokhara Investment Company
01.2021 - 03.2021

BBA - Finance

Pokhara University

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Kusum Gurung