Kusum Gurung
Toronto,Ontario
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Muktinath Development Bank
2021.09 - 2022.09
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Intern
Pokhara Investment Company
2021.01 - 2021.03
- Analyzed customer feedback and identified areas for improvement.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Addressed customer queries and complaints with prompt and professional responses.
- Participated in sales meetings and presentations to gain knowledge and insight.
Education
BBA - Finance
Pokhara University
05.2021
Skills
- Call Center Operations
- Problem-Solving Ability
- Recordkeeping Strengths
- Customer Service
Additional Information
Full time Availability
Available to start immediately.
Timeline
Customer Service Representative
Muktinath Development Bank
2021.09 - 2022.09
Sales Intern
Pokhara Investment Company
2021.01 - 2021.03
BBA - Finance
Pokhara University
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