Summary
Overview
Work History
Education
Skills
Timeline
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Kushal Trivedi

Mississauga,Ontario

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

4
4
years of professional experience

Work History

Customer Support Representative

Kelly Connect
05.2023 - Current
  • Connected with customers to address questions and resolve issues through phone and email.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.

Research Assistant

InheritChain
01.2022 - 12.2022
  • Maintained up-to-date records of research activities and results for future reference.
  • Designed the non relational database from scratch.
  • Developed the code to make the crypto currency transfer from one user account to another user account.
  • Given POC to the clients and got the appreciation as well from their side.
  • Documented all the results and task queries in Microsoft Excel.
  • Assisted to troubleshoot the other developers code.
  • Participated in lab meetings and project presentations.

Java Developer

TechKarma Technologies
09.2019 - 09.2021
  • Reviewed code and debugged errors to improve performance.
  • Applied scripting knowledge to supplement Java development.
  • Wrote, modified and maintained software documentation and specifications.
  • Collaborated in team-based, Agile environment to accomplish objectives by deadlines.

Education

GED -

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
09.2022

Skills

  • Customer Communication and Empathy
  • Providing Feedback
  • Selling Skills
  • Promotions Programs
  • Inbound Call Answering
  • Data Management
  • Creative Issue Resolution
  • Technical Support and Assistance
  • Web Development
  • Quality Assurance

Timeline

Customer Support Representative

Kelly Connect
05.2023 - Current

Research Assistant

InheritChain
01.2022 - 12.2022

Java Developer

TechKarma Technologies
09.2019 - 09.2021

GED -

Conestoga College Institute of Technology And Advanced Learning

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Kushal Trivedi