Kushal Man Singh Pradhan
Scarborough,ON
Summary
Seasoned sales and CSR representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with a tenacious and driven approach. a talented networker with expertise in cold calling, strategic planning, and task prioritization focused on maximizing efficiency and sales success.
Overview
6
6
years of professional experience
Work History
Junior Software QA Tester
Code Logic Technologies
12.2022 - 11.2023
- Delivering a reliable and efficient solution to our clients.
- Collaborated with the QA team to test software quality through manual and automated testing.
- Underwent comprehensive training in both manual and automated testing techniques.
- Optimized test cases to maximize the success of manual software testing.
- Kept scripts and test cases updated with current requirements.
- Contributing to a significant project called the Smart School
Customer Service Representative
Ace Digital PVT. LTD.
01.2022 - 11.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Sales Associate
Sani General Store
07.2017 - 11.2017
- Cash Handling
- Up Sale
- Built relationships with customers to encourage repeat business.
- I helped customers locate products and checked the store system for merchandise at other sites.
Education
Bachelor of Science - Information And Computer Systems
University of Sunderland, ISMT
Kathmandu 11.2022
Skills
- Customer-oriented
- Strong leader
- Stable work history
- Back-of-house operations understanding
- Ability to handle fast-paced environment
- Strong customer relationship builder
- Front-of-the house operations understanding
- Inventory and purchasing knowledge
- Operations Management
- Product and Service Knowledge
- Sales Reporting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with a team of 11 in the development of Smart School
Initiative. - Resolved the product issue through consumer testing.
Timeline
Junior Software QA Tester
Code Logic Technologies
12.2022 - 11.2023
Customer Service Representative
Ace Digital PVT. LTD.
01.2022 - 11.2022
Sales Associate
Sani General Store
07.2017 - 11.2017
Bachelor of Science - Information And Computer Systems
University of Sunderland, ISMT
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