Kushaal Reddy

• Owned the post-sales lifecycle for 80+ SMB and enterprise clients with $750K–$950k in monthly recurring revenue (MRR).
• Designed and led structured onboarding programs, reducing time-to-adoption by 25%.
• Developed and executed strategic success plans, achieving 90%+ client retention.
• Identified and closed upsell/cross-sell opportunities, driving a 20% uplift in portfolio revenue.
• Partnered with C-suite executives to align business outcomes with platform solutions.
• Managed and mentored a team of 50 virtual assistants, ensuring quality delivery, professional growth, and alignment to client success KPIs.
• Introduced performance tracking dashboards that increased team efficiency by 18%, and improved SLA compliance.
• Led one-on-one coaching sessions to continuously improve VA performance.
• Resolved customer complaints and issues promptly, maintaining a positive brand image.
• Understood and adapted to the evolving needs of our clients through retention and health check calls.
• Analyzed customer feedback data to develop action plans for improving services offered.

Managed full-cycle inbound and outbound sales using a consultative approach, tailoring discovery calls to uncover client needs and pain points.

• Achieved a median quota attainment of 83%. 15k monthly target, consistently surpassing activity, and pipeline development benchmarks.
• Exceeded daily target of 60 outbound calls. Tracked all activity on the CRM for the organization.
• Spearheaded the launch of VG OnDemand, acting as the sole consultant responsible for go-to-market execution, messaging, and early-stage revenue generation.
• Delivered tailored product demos and ROI-driven business cases, shortening the sales cycle by 15%.
• Collaborated with the Marketing and Product teams to refine positioning and create feedback loops that improved product adoption.
• Built strong relationships with decision-makers, effectively guiding them from discovery to signed agreements.
• Partnered with Customer Success to ensure smooth handoffs and high client satisfaction post-sale.

• Regularly de-escalate hostile situations with individuals, without the use of force.
• Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
• Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
• Collaborated with law enforcement during investigations and emergency situations.
• Maintained accurate records of incidents and security activities for reporting.
• Provided excellent customer service by addressing concerns from the campus community.

• Implemented onboarding protocols that increased client satisfaction and NPS scores.
• Built recurring and referral programs, improving client retention by 37%.
• Generated leads through targeted outreach and relationship building with potential clients. Mainly through cold calling and email outreach.
• Consistently achieved an $8K/month sales quota.
• Facilitated meetings with prospects to present service offerings and gather feedback.
• Implemented a CRM to keep track of all client data.
• Negotiated contract terms with clients to establish mutually beneficial agreements.
• Built strong relationships with existing customers through ongoing communication.