Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KUSH PATEL

Ottawa

Summary

Personable and highly motivated individual with strong foundation in relevant academic coursework and project-based learning. Possesses foundational knowledge in industry-specific software and technical tools, coupled with strong analytical and problem-solving skills. Committed to contributing to team success and driving project excellence.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IP Routing Customer App Eng Co-op/Intern (2 terms)

Nokia
01.2024 - 08.2024
  • Configured and optimized Nokia 7750 SR, IXR, and SR Linux devices to improve network performance and reliability
  • Network Topology Replication: Collaborated with Network Designers and Testers to replicate complex network topologies for customer projects, enabling realistic testing environments
  • Simulated customer network environments in a lab to troubleshoot and resolve automation failures
  • Collaborated with cross-functional teams to diagnose issues using Spirent TestCenter and Wireshark, leading to effective solutions
  • Enhanced network automation workflows by optimizing protocol settings and reducing session failures
  • Helped TEC Team to design a Lab network to reproduce complex customer issues in the Lab
  • Configured and troubleshooted issues related to Node Configuration, Hardware, and L2 / L3 Networking protocols (TCP/IP, UDP, OSPF, BGP, BFD)
  • Worked extensively with the lab admin team to provide physical connectivity between devices, node configuration as per requirements, and moving lab equipment between the labs
  • Worked on 7750 SR and SRLinux (7220, 7250), Wireshark, HP servers, Traffic generator (Ixia and Spirent)

IT Help Desk Support

Algonquin College
09.2023 - 11.2023
  • Troubleshoot hardware and software issues, providing effective solutions
  • Managed case tickets and maintained an organized ticketing system
  • Developed client-specific communication skills, ensuring clear and efficient interactions
  • Documented IT issues, identified root causes, and recorded solutions to build a comprehensive knowledge base

Customer Sales Representative

Patel InfoTech
08.2021 - 12.2021
  • Developed a strong understanding of Konica Minolta copier machines, including their basic operation, troubleshooting steps, and service requirements
  • Repaired and maintained Konica Minolta bizhub 205i and other MFPs.
  • Performed mechanical troubleshooting and part replacements including drums and fuser units.
  • Interacted with customers to understand and address copier-related issues, providing first-level support and assigning technicians when on-site service was needed
  • Managed client relationships through phone, email, and live chat, aiming to resolve concerns promptly and ensure satisfaction

Education

Computer System Technician - Networking

Algonquin College
Ottawa, Ontario
12.2025

Skills

  • Operating Systems: Windows(2010,2012,2016,2019), macOS and Linux(Red hat, CentOS, Rocky Linux)
  • Administration and Support of SaaS applications and productivity tools (eg, GoogleSuite, Okta, Office365, Slack)
  • PC troubleshooting and desktop support, Windows, and Linux administrator (AD and OU)
  • Excellent troubleshooting skills to diagnose and resolve network issues efficiently The ability to identify the root cause of problems and implement effective solutions is critical
  • Implementation and maintenance of IT infrastructure components within (LAN/MAN/WAN)
  • Print Systems: Konica Minolta bizhub 205i, MFPs, calibration, RIP setup, paper feed system repair
  • Mechanical Expertise: Roller/fuser maintenance, part replacement, print quality troubleshooting
  • Hardware Diagnostics: BIOS/UEFI configuration, POST troubleshooting, component-level repairs
  • Color Theory & Calibration: ICC profiles, calibration tools, CMYK vs RGB
  • Cloud & Remote Tools: TeamViewer, AnyDesk, VPN setup and support
  • Documentation: Service reports, inventory records, parts tracking
  • Communication: Excellent customer interaction and issue documentation

Certification

  • NRS I (Network Routing Specialist, NOKIA) March 2024
  • CCNA Preparation
  • BGP (Fundamental of Boder Gateway Protocol, NOKIA) June 2024
  • Institute N+ and A+ - IIHT (Indian Institute of Hardware Technology) June 2022
  • Windows Server 2019: Install and Configure Active Director July 2023

Timeline

IP Routing Customer App Eng Co-op/Intern (2 terms)

Nokia
01.2024 - 08.2024

IT Help Desk Support

Algonquin College
09.2023 - 11.2023

Customer Sales Representative

Patel InfoTech
08.2021 - 12.2021

Computer System Technician - Networking

Algonquin College

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