KUSH PATEL
Barrie,ON
Summary
Dynamic IT Support Specialist/Developer and former Manager at A&w Restaurants, adept in customer service and technical support. Excelled in enhancing customer satisfaction and reducing data reloading times by 4% at Visat Technolab Solutions. Skilled in Microsoft Applications and known for exceptional time management and problem-solving abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Night Auditor
Hampton Inn By Hilton
08.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering positive work environment.
Manager
A&w Restaurants
06.2022 - 12.2023
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by 11% by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery and got 47 positive reviews.
- Accomplished multiple tasks within established timeframes and won employee of month 3 thrice.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
IT Support Specialist/Developer
Visat Technolab Solutions
06.2021 - 01.2022
- Delivered onsite technical support for 12 employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Actively took participation in Team meetings and making it more cheerful by co-ordination with fellow employees.
- Ensured data security through rigorous backup procedures, maintaining up-to-date disaster recovery plan and reducing reloading time by 4%.
Education
Diploma - Computer Programming
Georgian College of Applied Arts And Technology
Barrie03.2024
High School - Science And Technology
Seventh Day Adventist Higher Secondary School
Ahmedabad, IN05.2021
Skills
- Customer Service
- Listening Skills
- Time Management
- Telephone Etiquette
- Sensitive information handling
- Work Prioritization
- Issue handling
- Complex Problem-Solving
- Skilled in OnQ System
- Skilled in Microsoft Applications
- Technical Support
- Team Collaboration
Accomplishments
- Contributed to a reduction in operational costs of 7%.
- Increased number of resolved job tickets by 8% over previous year.
- Supervised team of 5 staff members.
- Recipient of individual and departmental awards for providing stellar client service.
Languages
English
Native or Bilingual
French
Elementary
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Certification
- Certified coder Java Language, Udemy - July 2023-Feb 2024
Timeline
Front Desk Receptionist/Night Auditor
Hampton Inn By Hilton
08.2023 - Current
Manager
A&w Restaurants
06.2022 - 12.2023
IT Support Specialist/Developer
Visat Technolab Solutions
06.2021 - 01.2022
Diploma - Computer Programming
Georgian College of Applied Arts And Technology
High School - Science And Technology
Seventh Day Adventist Higher Secondary School
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