Kush Pasricha

• Interacted assertively but non-confrontationally with personnel and general public.
• Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors

- Customer Service- Resolving queries of customers and handling escalations.

- Making new flight bookings and doing exchanges for the passengers on daily basis.

- Selling Ancillaries as add on for the passengers and informing them benefit of the ancillaries.

• Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
• Optimized resource allocation to maximize overall team output while minimizing costs.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Created and managed project plans, timelines and budgets.