Ekta Chauhan
Vancouver,BC
Summary
Dynamic professional with a proven track record at IGA, INC. LTD., excelling in customer service and sales by surpassing service goals through effective communication and a high-energy attitude. Demonstrated expertise in multitasking and leadership in fast-paced environments, consistently improving customer satisfaction and team productivity.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
IGA, INC. LTD.
Vancouver, British Columbia
06.2024 - Current
- Took special orders in person and over telephone, generating additional revenue every month.
- Identified opportunities for upselling additional products or services based on customer needs.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Multi Service Clerk
Indian Burger Joint
Vancouver, British Columbia
10.2023 - 11.2024
- Provided exceptional service to guests in a fast-paced environment, ensuring a positive dining experience.
- Capable of handling multiple tasks while performing well in rush-hour situations.
- Demonstrated a strong work ethic, and commitment to exceptional service.
International Counselor
Financial Planning Academy
Mumbai, Maharashtra
04.2023 - 09.2023
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Monitored clients' daily activities and responded appropriately when needed.
- Utilized motivational interviewing techniques to encourage client engagement and facilitate behavior change.
Education
MBA - Business Administration and Management
UNIVERSITY CANADA WEST
Vancouver, BC01.2025
Bachelors of Commerce - B.COM
NAGINDAS KHANDWALA COLLEGE
Mumbai, Maharashtra01.2022
Skills
- Multitasking and organization
- Adaptive team player
- Scheduling
- Teamwork
- Time management
- Leadership
- Effective communication
- High-energy attitude
Certification
Best Head Class Representative of the Discipline Committee for 3 years.
Languages
English, Fluent
Timeline
Customer Service Representative
IGA, INC. LTD.
06.2024 - Current
Multi Service Clerk
Indian Burger Joint
10.2023 - 11.2024
International Counselor
Financial Planning Academy
04.2023 - 09.2023
MBA - Business Administration and Management
UNIVERSITY CANADA WEST
Bachelors of Commerce - B.COM
NAGINDAS KHANDWALA COLLEGE
Similar Profiles
Snezana LecaSnezana Leca
Casual Fill In Supervisor at IGA Carnarvon and Bertram IGACasual Fill In Supervisor at IGA Carnarvon and Bertram IGA
SHANE COWELLSHANE COWELL
Digital Onboarding Specialist at Metcash - IGA Online & IGA RewardsDigital Onboarding Specialist at Metcash - IGA Online & IGA Rewards
Jacob PriemJacob Priem
IGA at IGA SupermarketIGA at IGA Supermarket