Kush Arora

Surrey

Summary

Experienced with customer engagement and product recommendations. Utilizes analytical skills to assess market trends and customer needs effectively. Knowledge of maintaining strong customer relationships and providing tailored product advice.

Overview

years of professional experience

Work History

Product Advisor

Go Dodge Surrey

09.2022 - Current

Demonstrated exceptional product knowledge, enabling tailored recommendations based on customer needs.
Assisted in planning and executing promotional events at the dealership, attracting new clientele and boosting sales figures.
Negotiated favorable deals for both the customer and dealership, maintaining a high level of satisfaction.
Utilized CRM system to track leads and maintain an organized pipeline of potential customers, increasing overall efficiency.
Maintained up-to-date inventory knowledge to provide accurate information and answer customer inquiries promptly.

Restaurant Manager

Pawan's Indian kitchen

06.2020 - 10.2021

Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Carefully interviewed, selected, trained, and supervised staff.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Reconciled cash and credit card transactions to maintain accurate records.
Monitored inventory of supplies and purchased orders to maintain adequate stock levels.

Senior Sales Associate

7-Eleven

09.2017 - 07.2021

Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
Boosted sales revenue by developing and maintaining strong relationships with clients.
Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.

Call Center Support Specialist

North Shore Taxi

01.2017 - 08.2017

Managed high call volumes, consistently meeting or exceeding performance metrics for quality and productivity.
Provided exceptional customer service by patiently addressing concerns and clarifying information as needed.
Collaborated with team members to share best practices and develop new approaches for handling challenging situations.
Contributed to a positive work environment through effective communication, active listening, and teamwork skills.

Education

Bachelors of Business - Administration

Capilano University

North Vancouver, BC

12-2018

Skills

Leadership
Customer relations
Sales expertise
Product demonstration

Industry awareness
Team collaboration
Interpersonal and written communication
Attention to detail

Timeline