Kurwin NGOKILA MOROGH
Gatineau,QC
Summary
Capable IT technician experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Professional Cleaner
All Stars LTD
Ottawa, ON
12.2023 - Current
- Swept, mopped, and vacuumed floors of all types in industrial and residential settings.
- Set up rooms for special events including arranging chairs and tables according to specifications provided by clients.
- Sanitized high-touch surfaces such as door handles and light switches.
IT Technician (Volunteering)
FrancoQueer
Toronto, ON
08.2023 - 12.2023
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Provided technical support to users via telephone or remote access.
- Assisted with the deployment of new applications and updates to existing applications.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Configured routers, switches and wireless access points for LANs and WANs.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
IT Technician (Internship)
China IXP
Beijing,CHINA
01.2023 - 04.2023
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Configured routers, switches and wireless access points for LANs and WANs.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
Education
Bachelor of Science -
Eastern Liaoning University
Dandong,CHINA12-2024
High School Diploma -
JB Obiang.E High School
Libreville,GABON08-2018
Skills
- Application installations
- Debugging
- Incident Management
- Network Security
- Remote Support
- Application support
- Information Security
- System Administration
- User Training
- Technical Support
- Mobile Device Management
- Software configuration
- Inventory Control Systems
- Software updating
- Troubleshooting and diagnostics
- LAN/WAN
- Help Desk Support
Languages
English
Professional
French
Native/ Bilingual
Chinese (Mandarin)
Professional
Certification
- HSK Level 4 (Chinese language certificate)
Affiliations
- Cryptocurrencies
- Programming
- Reading
Accomplishments
First prize Liaoning province universities IT innovation contest
References
References available upon request.
Timeline
Professional Cleaner
All Stars LTD
12.2023 - Current
IT Technician (Volunteering)
FrancoQueer
08.2023 - 12.2023
IT Technician (Internship)
China IXP
01.2023 - 04.2023
Bachelor of Science -
Eastern Liaoning University
High School Diploma -
JB Obiang.E High School
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