Kurvella St Ange
Calgary,AB
Summary
Dynamic customer service professional with experience at Red Lobster, excelling in team collaboration and problem resolution. Proven ability to enhance guest satisfaction through effective communication and multitasking. Recognized for training new hosts and optimizing seating efficiency, demonstrating a commitment to operational excellence and a detail-oriented approach.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Host
Red Lobster
11.2019 - Current
- Greeted and seated guests to ensure a welcoming environment.
- Managed reservation systems to optimize seating efficiency.
- Coordinated with kitchen staff to communicate guest preferences.
- Assisted in training new hosts on operational procedures.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
Customer Service Representative
ON-POINTT PROJECT
03.2023 - 11.2023
- Responded to customer inquiries via phone, email, and chat, ensuring accurate information delivery.
- Assisted customers with product selection, addressing concerns to enhance satisfaction and loyalty.
- Maintained clean and organized work area to ensure operational efficiency.
- Collaborated with team members to improve service delivery processes.
- Handled customer complaints with professionalism and empathy.
- Documented customer interactions for follow-up and resolution tracking.
Education
Certificate - Medical Device Reprocessing Technician
Southern Alberta Institute Of Technology
Calgary, AB06-2022
High School Diploma -
Dr. E.P Scarlett High School
Calgary, AB06-2021
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Active listening
- Critical thinking
- Problem resolution
- Detail oriented
- Punctual
- Prioritization
- Determined and Persistent
Certification
- Licensed ProServe Alberta
- First Aid
Timeline
Customer Service Representative
ON-POINTT PROJECT
03.2023 - 11.2023
Host
Red Lobster
11.2019 - Current
Certificate - Medical Device Reprocessing Technician
Southern Alberta Institute Of Technology
High School Diploma -
Dr. E.P Scarlett High School