Kurtwayne Watson
Winchester
Summary
Detail-oriented professional with four years of leadership experience in the Marines, specializing in problem-solving, data management, and operational efficiency. Adept at transferring and organizing information with accuracy, leveraging strong computer proficiency to input, update, and verify data across digital systems. Recognized for critical thinking and adaptability, with multiple military awards highlighting a track record of performance under pressure. Skilled in collaborating with diverse teams, operating office equipment, and ensuring data integrity through meticulous record-keeping. Currently transitioning from a technical service and support background, bringing excellent communication, administrative support experience, and a results-driven approach to the customer service and data management sector.
Overview
7
7
years of professional experience
Work History
Contract Heavy Equipment Mechanic
March Air Reserve Base
10.2023 - 06.2024
- Kept records up to date on maintenance and repair reports in a timely manner
- Inspected and documented damage to vehicles and other equipment before assessing the cost and ordering parts
- Replaced defective wiring systems, hydraulics, and braking systems to return machines to service.
- Maintained meticulous records of all repair work that was made to machines and equipment.
- Troubleshot equipment malfunctions utilizing diagnostic tools and technical manuals.
Electrical Systems Manager
USMC
09.2019 - 09.2023
- Directed and mentored team providing guidance and professional development
- Was responsible for verification and authentication of documents for military equipment
- Served in different management and leadership roles, due to the ability to communicate with those from different backgrounds and ascertain what was needed for each individual
- Designed company-wide backup and data retention policies, monitoring ongoing efforts to prevent data loss.
- Drafted change management policies to streamline introductions of new software and systems.
Online Pickup/Customer Service Associate
Jcpenney
12.2018 - 08.2019
- Assisted customers on the sales floor and at the point of sale
- Filled buy online, pick up in store and shipping orders
- Managed the customer service department for returns as well as exchanges
- Worked closely with the loss prevention team to ensure purchases online were not done fraudulently
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
StartUp Intern
Code Nation(ScriptEd)
05.2017 - 08.2017
- Participated in learning environment with different Coding startup companies
- Developed web pages and learned different coding languages
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Worked with bigger companies such as Nickelodeon, Google, Etsy and other fortune 500 companies for learning opportunities and working in their teams intermittently for experience
Education
Engineer Equipment System Technician Certificate -
Electrical Engineer School
Camp Lejurne, NCProgressive - Cybersecurity AA - undefined
Mt. San Jacinto College
Menifee, CAHigh School Diploma -
Clara Barton High School
Brooklyn, NY07-2017
Skills
- Client Support
- Dataset Development
- Effective Communication
- Flexible Problem Solving
- Technical Proficiency
- Document Organization
- Evaluation Skills
- Proficient Time Organization
- Analytical Problem-Solving
- Statistical Analysis
- Electrical System Diagnostics
- Risk assessment
- Conflict resolution
- Strategic Decision-Making
- Advanced Computer Skills
- Proficient in Microsoft Word
- Excel Proficiency
- Safety processes
- Electrical Maintenance
- Account Management
- Effective Complaint Resolution
Timeline
Contract Heavy Equipment Mechanic
March Air Reserve Base
10.2023 - 06.2024
Electrical Systems Manager
USMC
09.2019 - 09.2023
Online Pickup/Customer Service Associate
Jcpenney
12.2018 - 08.2019
StartUp Intern
Code Nation(ScriptEd)
05.2017 - 08.2017
Progressive - Cybersecurity AA - undefined
Mt. San Jacinto College
Engineer Equipment System Technician Certificate -
Electrical Engineer School
High School Diploma -
Clara Barton High School
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