Kurtis Holmes
Nepean,On
Summary
Adaptable professional with 20+ years of experience and a proven track record of customer communications, customer retention, and customer satisfaction. Aiming to leverage my skills to successfully fill a position in the service and support industry. Bilingual – English and French
Overview
18
18
years of professional experience
Work History
Cybersecurity Analyst
Barracuda Networks
07.2022 - 09.2024
- Performed risk analyses to identify appropriate security countermeasures.
- Conducted security audits to identify vulnerabilities.
- Recommend improvements in security systems and procedures.
- Encrypted data and erected firewalls to protect confidential information.
- Identified issues, analyzed information and provided solutions to problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Representative
LCBO
10.2019 - 06.2022
- Daily activities include customer service in person and over the phone, cashing out patrons and stocking shelves
- My eager and quick to learn personality gifted me additional responsibilities as the go to new hire trainer and other responsibilities including ordering and placement of new products.
Technical Support Agent
Hewlett Packard
05.2010 - 03.2017
- Supporting Vale employees in a bilingual environment
- Contributed to monthly meeting updates
- Record keeping through ticketing system for billing purposes.
Desktop Support Agent
Industry Canada
09.2009 - 09.2010
- Technical Support for Industry Canada employees
- Onsite service for employees of Industry Canada
- Provided both software and hardware support.
Installation Technician
Rogers Cable
01.2007 - 03.2009
- Installed and repaired internet, cable and phone service for residential Rogers customers.
Education
ADDICTION STUDIES DEGREE -
Everest College
01.2014
COMPUTER SCIENCE DIPLOMA - undefined
CDI College
01.2001
ARTS AND SCIENCE DIPLOMA ARTS - undefined
Algonquin College
01.1996
Skills
- Ability to trouble shoot hardware/ software issues
- Ability to learn new programs fast and efficiently
- System Administration
- Security Protocols
- Hardware diagnostics
- Ticket management
- Systems Analysis
- Network diagnostics
- Incident Response
- Malware Analysis
- Cloud security
- Software Deployment
- Network Security
- Security analysis
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Cybersecurity Analyst
Barracuda Networks
07.2022 - 09.2024
Customer Service Representative
LCBO
10.2019 - 06.2022
Technical Support Agent
Hewlett Packard
05.2010 - 03.2017
Desktop Support Agent
Industry Canada
09.2009 - 09.2010
Installation Technician
Rogers Cable
01.2007 - 03.2009
COMPUTER SCIENCE DIPLOMA - undefined
CDI College
ARTS AND SCIENCE DIPLOMA ARTS - undefined
Algonquin College
ADDICTION STUDIES DEGREE -
Everest College
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