Summary
Overview
Work History
Skills
Languages
Timeline
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Kurt San Miguel

Montreal,QC

Summary

Experienced Community Manager with a proven track record in client relationship management and customer service excellence. Skilled in fostering community engagement through effective sales strategies and negotiation techniques. Demonstrated ability to enhance community value and satisfaction.

Overview

11
11
years of professional experience

Work History

Community Manager

Regus
Montreal, Quebec
05.2024 - Current
  • Responded to customer inquiries in a timely manner.
  • Managed multiple projects simultaneously, ensuring deadlines are met.
  • Optimized sales processes and customer interactions to improve community satisfaction.

Pharmacy Manager

Jean-Coutu
Montreal, Quebec
08.2014 - 04.2025
  • Managed staff and handled customer service efficiently during peak times.
  • Collaborated with sales representatives to maintain comprehensive product knowledge.
  • Assisted in optimizing pharmacy operations to enhance service delivery and customer satisfaction.
  • Drove sales growth by effectively managing pharmacy operations and ensuring optimal inventory levels.

Coordinator

Desjardins
Montreal, Quebec
08.2022 - 02.2024
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Resolved customer complaints or answered customers' questions.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

Skills

  • Customer service
  • Team building
  • Customer relationship management
  • Communication skills
  • Time management
  • Problem solving
  • Sales optimization
  • Operations management

Languages

English
Native/ Bilingual
French
Native/ Bilingual

Timeline

Community Manager

Regus
05.2024 - Current

Coordinator

Desjardins
08.2022 - 02.2024

Pharmacy Manager

Jean-Coutu
08.2014 - 04.2025

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Kurt San Miguel