Kurt Buchheit
St. John's,Canada
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Expediting and Traffic
Manna European Bakery
08.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Processed invoices and journal entries with efficiency and accuracy.
- Managed vendor relationships to ensure timely deliveries of high-quality products at competitive prices.
Assistant Manager
Scotiabank Theatres
01.2013 - 08.2018
- Monitored cash intake and deposit records.
- Managed digital cinema systems, and In-Theatre audio/visual needs for corporate meetings.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Assistant Manager
Empire Theatres Studio 12
01.2008 - 01.2013
- Facilitated the transition of ownership/ rebranding in 2013, including rollout of new inventory/POS systems.
- Daily Cash handling and deposit monitoring.
- Managed the theatre projection systems, assembling Film prints, and transitioning two theatres from Film to Digital Projection.
- Managed inventory control, ordering, and stock forecasts.
- Resolved customer concerns in a manner that benefited both the customer and the theatre.
- Supervised day-to-day operations to meet performance, quality and guest expectations.
Skills
- Proficient in Sage Accounting, Excel
- Friendly, positive attitude
- Strong ability to work independently
- Reliable professional commitment
- Guest satisfaction emphasis
- Quick to adjust strategies
- Strong willingness to learn
Transferrable Skills
- Over 20 Years Customer-service based experience.
- 10 years experience in Management, with skills in revenue management and related systems.
- Thrives under pressure.
- High attention to detail.
- Strong leadership, communication, and organizational skills.
- Quick to pick up new software, such as Sage and Vista accounting software.
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Expediting and Traffic
Manna European Bakery
08.2018 - Current
Assistant Manager
Scotiabank Theatres
01.2013 - 08.2018
Assistant Manager
Empire Theatres Studio 12
01.2008 - 01.2013
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